At a Glance
- Tasks: Coordinate technical service requests and support equipment management in a fast-paced healthcare environment.
- Company: Join an NHS-owned organisation dedicated to patient care and staff wellbeing.
- Benefits: Enjoy competitive salary, annual leave, bonuses, and professional development opportunities.
- Other info: Be part of a diverse team committed to continuous improvement and learning.
- Why this job: Make a real impact on patient care while working with a supportive team.
- Qualifications: Strong organisational skills, IT proficiency, and experience in administration or customer service.
The predicted salary is between 30000 - 32833 £ per year.
Location: Denmark Hill, London
Department: Theatre & Endoscopy Technical Services
Salary: £33,100 pro rata
Contract: Maternity Cover - fixed term contract until 31st March 2027
Hours: full time
The Opportunity
We are looking for an organised and proactive Technical Services Coordinator to join our Theatre and Endoscopy Technical Services team. This is an exciting opportunity for an experienced administrator or coordinator who enjoys working in a fast-paced healthcare environment and has a passion for organisation, process improvement, and delivering excellent customer service.
As the central point of contact for technical service requests, you will coordinate workloads, maintain critical records and tracking systems, support equipment and stock management activities, and ensure effective communication between clinical and technical teams.
Key Responsibilities
- Act as the first point of contact for theatre technical service requests.
- Log, triage, prioritise and allocate work to technical staff.
- Coordinate daily technical workloads and monitor progress against priorities.
- Maintain and update digital job-tracking systems and team dashboards.
- Manage equipment records, maintenance schedules and service documentation.
- Maintain training databases and accurately record training activities.
- Coordinate preventative maintenance visits and training sessions with manufacturers.
- Manage stock levels across theatre locations, including ordering and stock audits.
- Support ICT issue management by logging, tracking and following up requests.
- Develop and maintain process documentation and draft Standard Operating Procedures (SOPs).
- Escalate operational issues appropriately to the Principal Theatre Technician.
About You
- GCSEs (or equivalent) in English and Mathematics.
- Strong IT skills, including Microsoft Office applications.
- Experience in administration, coordination, customer service, or data management roles.
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Effective written and verbal communication skills.
- Ability to manage competing priorities and work independently.
- Experience handling confidential information professionally.
- Previous NHS or healthcare administration experience.
- Administration or Customer Service qualification.
- Experience using databases, tracking systems, or NHS-related systems.
What You'll Bring
- A professional and customer-focused approach.
- Strong problem-solving and prioritisation skills.
- Confidence working with clinicians, patients, and senior stakeholders.
- The ability to remain calm under pressure and adapt to changing priorities.
- A collaborative mindset and commitment to continuous improvement.
- Enthusiasm for learning new systems and technologies.
Why Join KFM?
- Work for an NHS-owned organisation where profits are reinvested into patient care.
- Be part of a supportive and experienced technical services team.
- Access opportunities for training and professional development.
- Contribute directly to the effective operation of critical clinical services.
- Join an organisation committed to inclusion, diversity, and staff wellbeing.
Benefits
- Welcome Bonus
- Annual Bonus Scheme
- 27 days annual leave (+BH)
- Annual leave purchase scheme
- AVIVA Pension
- Group Life Assurance Policy
- Enhanced Family Leave & Pay
- CPD Funding & Study Leave
- Paid Professional Registration Fees
- Occupational Sick Pay
- Health Cash Plan
- Season Ticket Loan Scheme
- Car Lease Scheme
- Cyclescheme
- Techscheme
If you are a highly organised coordinator with strong administrative and communication skills and are looking to make a difference within healthcare services, we'd love to hear from you. Apply today and help support world-class patient care.
Technical Services Coordinator in London employer: KFM
Join KFM, an NHS-owned organisation located in Denmark Hill, London, where your contributions directly enhance patient care. We pride ourselves on a supportive work culture that fosters professional development and inclusivity, offering generous benefits such as a welcome bonus, annual leave purchase scheme, and CPD funding. As a Technical Services Coordinator, you'll thrive in a dynamic healthcare environment, collaborating with dedicated professionals while enjoying opportunities for growth and a commitment to staff wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Coordinator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like KFM.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at KFM.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like KFM, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Technical Services Coordinator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at KFM.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at KFM.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to KFM. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at KFM. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at KFM
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research KFM’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
