At a Glance
- Tasks: Provide top-notch support to customers and resolve queries efficiently.
- Company: Join KFM, an NHS-owned organisation dedicated to patient care.
- Benefits: Competitive salary, annual bonus, generous leave, and career development opportunities.
- Other info: Enjoy a hybrid working model and be part of a supportive team.
- Why this job: Make a real difference in healthcare while building strong relationships.
- Qualifications: Experience in customer service and excellent communication skills required.
Department: Customer Experience
Salary: £30,500 - £32,300 per annum + up to 12% annual bonus
Contract: Full time, Permanent
Location: Hybrid working minimum 2 days per week on site (on site days from either office in Denmark Hill or at Princess Royal University Hospital)
Join KFM and Help Deliver Outstanding Support to Healthcare Services
We are looking for a motivated and customer‑focused Customer Support Coordinator to join our Customer Experience team. As a Customer Support Coordinator, you will provide a first‑class frontline support service to our customers across multiple communication channels. Acting as a key point of contact, you will manage customer queries, coordinate with internal teams and suppliers, and ensure that issues are resolved efficiently and professionally. This is an excellent opportunity for someone who enjoys problem solving, building relationships, and delivering exceptional customer service in a fast‑paced environment.
Key Responsibilities
- Respond to customer calls and email enquiries in a professional and timely manner.
- Provide excellent customer service across all customer interactions.
- Log, track and manage queries using the approved helpdesk system.
- Investigate and resolve customer issues or escalates where appropriate.
- Liaise with internal teams including Procurement, Supply Chain and Finance to achieve positive outcomes.
- Maintain accurate records and ensure all queries are followed through to resolution.
- Support continuous improvement initiatives within the service.
- Build strong working relationships with customers, colleagues and suppliers.
About You
We are looking for someone who has:
- Previous experience in a customer service, helpdesk or customer support environment.
- Excellent written and verbal communication skills.
- Strong Microsoft Office and computer skills.
- The ability to work effectively in a busy and changing environment.
- A proactive and solution‑focused approach to problem solving.
- Strong organisational skills and excellent attention to detail.
- The ability to remain calm, professional and customer‑focused under pressure.
- A collaborative approach and the ability to work effectively as part of a team.
Qualifications
GCSEs (Grade A–C/4–9) or equivalent.
Why Join KFM?
- Work for an NHS‑owned organisation that reinvests profits into patient care.
- Be part of a supportive and collaborative team.
- Contribute to improving services that support healthcare delivery.
- Access opportunities for learning, development and career progression.
- Join an organisation committed to inclusion, diversity and continuous improvement.
Hours
37.5 hours per week
Benefits
- Welcome Bonus
- Annual Bonus Scheme
- 27 days annual leave (+BH)
- Annual leave purchase scheme
- AVIVA Pension
- Group Life Assurance Policy
- Enhanced Family Leave & Pay
- CPD Funding & Study Leave
- Paid Professional Registration Fees
- Occupational Sick Pay
- Health Cash Plan
- Season Ticket Loan Scheme
- Car Lease Scheme
- Cycle Scheme
- Tech Scheme
Apply today and help us deliver exceptional support to those who deliver exceptional care.
Customer Support Coordinator employer: KFM
KFM is an outstanding employer that prioritises the well-being of its employees while delivering exceptional support to healthcare services. With a strong focus on collaboration and professional development, employees benefit from a supportive work culture, generous annual leave, and various financial incentives, all within a hybrid working model that promotes work-life balance. Join us in making a meaningful impact in the healthcare sector while enjoying a rewarding career with ample growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KFM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KFM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KFM:Your cover letter is your chance to shine! Tell us why you want to work at KFM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KFM!
How to prepare for a job interview at KFM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
