Pharmacy Performance & Governance Officer
Denmark Hill (KCH)
Full time
Permanent
Location
Denmark Hill, London / Hybrid Working
Contract Type
Permanent
Band
Service Delivery D - KFM Band 5
About the Role
KFM is seeking a highly organised and proactive Pharmacy Performance & Governance Officer to support the effective governance, performance management, and continuous improvement of our Outpatient Pharmacy Service. Working closely with the Outpatient Pharmacy Management Team, you will play a key role in coordinating governance processes, monitoring performance standards, supporting quality improvement initiatives, and ensuring compliance across the service.
This is an excellent opportunity for an individual with strong analytical, organisational, and stakeholder engagement skills who is looking to develop their career within healthcare governance and performance management.
About KFM
KFM is a provider of healthcare support services, partnering with healthcare providers to deliver world-class patient care, with all profits and cost savings reinvested into the NHS. KFM provides end-to-end managed services across clinical specialities, including procurement and supply chain services, medical equipment management, technical support, and outpatient pharmacy dispensing services. KFM has an annual turnover of approximately £180 million and employs over 350 colleagues.
Key Responsibilities
- Reporting to the Superintendent Pharmacist, you will:
- Coordinate governance, performance, and project management processes across the Outpatient Pharmacy service.
- Monitor and report on Key Performance Indicators (KPIs), Service Level Agreements (SLAs), contractual requirements, and operational performance measures.
- Produce and maintain performance reports, dashboards, and management information.
- Coordinate governance meetings, forums, and working groups, including agenda preparation, minute-taking, action tracking, and follow-up.
- Maintain governance records, risk registers, action logs, and decision logs.
- Support audits, reviews, and assurance activities.
- Analyse operational and performance data to identify trends, risks, and opportunities for improvement.
- Support service developments, business improvement programmes, and operational change initiatives.
- Produce reports, presentations, briefing papers, and governance documentation for internal and external stakeholders.
- Provide administrative and coordination support to the Pharmacy Senior Management Team.
About You
- Educated to degree level or equivalent relevant experience.
- Experience supporting governance, performance management, business support, or operational coordination functions.
- Experience producing reports, presentations, dashboards, and performance information.
- Strong organisational and administrative skills with the ability to manage multiple priorities.
- Experience organising meetings, preparing agendas, taking minutes, and managing actions.
- Excellent analytical, reporting, and communication skills.
- Strong stakeholder engagement and relationship-building abilities.
- Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Teams, and SharePoint.
- A proactive, solution-focused approach with strong attention to detail.
- Experience working within the NHS, healthcare, pharmacy, or another regulated environment.
- Experience using Power BI, Power Automate, Microsoft Lists, Forms, or similar reporting and automation tools.
What We Offer
- Hybrid working arrangements dependent on business needs.
- Opportunity to contribute to high-quality patient services.
- Professional development and career progression opportunities.
- A collaborative and supportive team environment.
- The opportunity to make a meaningful impact within a growing and innovative healthcare organisation.
Welcome Bonus | Annual Bonus Scheme | 27 days annual leave (+BH) | Annual leave purchase scheme | AVIVA Pension | Group Life Assurance Policy | Enhanced Family Leave & Pay | CPD Funding & Study Leave | Paid Professional Registration Fees | Occupational Sick Pay | Health Cash Plan | Season Ticket Loan Scheme | Car Lease Scheme | Cyclescheme | Techscheme
Recruitment Timeline
Closing Date: 9th November 2026
Interview Date: 13th November 2026 (Face-to-Face)
£38,000 - £46,900 per annum, plus up to 12% annual bonus
Hours
37.5
KFM is a provider of healthcare support services our purpose is to partner with and support healthcare providers in providing world class patient care, with all profits and cost savings reinvested in the NHS.
KFM provides a fully managed service across all clinical areas which includes providing all required clinical supplies and equipment along with maintenance, training and technical support, endoscopy decontamination, sterile services, renal dialysis support, radiology IT support and outpatient pharmacy. KFM also runs a procurement and contract management service for all departments.
KFM is a Limited Liability Partnership owned by King's College Hospital NHS Foundation Trust with no private sector partners. KFM is a public authority not a private company. KFM has an annual turnover of around £185 million and over 350 staff.
KFM is committed to promoting equality, diversity, and inclusion and welcomes applications from all sections of the community.
For further information or an informal discussion, please contact us at kch-tr.kfmrecruitment@nhs.net.
Job attachments
Pharmacy_Performance_Governance_Officer_-_Job_Description.pdf
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Pharmacy Performance & Governance Officer in City of London employer: KFM
KFM is an excellent employer, offering a supportive work culture where employees can thrive and grow. With competitive pay, ongoing training, and the opportunity for a permanent position, our assembly operatives enjoy a balanced work-life with early finishes on Fridays and a commitment to health and safety. Join us in East Hull for a rewarding career where your skills are valued and developed.
