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- Tasks: Help tenants find properties and manage landlord relationships daily.
- Company: KFH is London's largest property services group with over 60 branches.
- Benefits: Enjoy uncapped commission, annual awards, and fun team trips like skiing.
- Why this job: Join a supportive team that values innovation and exceptional customer service.
- Qualifications: Proven estate agency experience and outstanding communication skills required.
- Other info: Be part of charity events and contribute to community initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Do you have experience as a Lettings Negotiator? Are you skilled at forming and developing great relationships with customers and colleagues? Are you looking to take the next step in your career? If so, this senior lettings negotiator position at KFH offers industry-leading training programmes, fantastic social opportunities, and a network to learn from the best. We’re seeking an individual who can collaborate, share their lettings knowledge and skills, and bring new thinking to our team.
At KFH, with over 60 branches across London, we are the capital's largest property services group, and we are growing! We offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 units across 130 locations, with a portfolio worth £10 billion. Our team of qualified chartered surveyors and valuers provides comprehensive services for both corporate and private clients. Our employees are central to our success, supporting each other and delivering exceptional service with integrity. We value experience and encourage innovative thinking.
As a senior lettings negotiator, you will play a key role in helping tenants find suitable properties, working closely with landlords from marketing to negotiation, tenancy progression, and final move-in day. Providing exceptional customer service to applicants, landlords, and other parties will be central to your role. You will report to our Branch Director.
Responsibilities include:
- Managing applicants daily
- Generating and conducting viewings
- Keeping landlords informed on all matters
- Negotiating offers
- Collecting holding deposits and tenancy monies
- Overseeing tenant referencing and right-to-rent checks
- Ensuring legal compliance on offers
- Providing high levels of customer service
We are looking for a candidate with a proven track record in estate agency, outstanding communication skills, and a passion for delivering excellent customer service. The ideal candidate will be committed to achieving the right results and enhancing our reputation.
In this role, you will benefit from an uncapped commission structure of up to 30%, along with cross-referral incentives. We celebrate success with an annual Awards Ceremony and top performers enjoy skiing trips to Verbier. We also support our London-based charity, London Youth, through activities like cake sales, Tough Mudder events, marathons, and more. We pride ourselves on delivering excellent customer service, effective communication, and achieving the best results for our clients.
This position is ideal for someone seeking the next step in their property career.
KFH is an equal opportunity employer committed to diversity and inclusion.
Senior Lettings Negotiator - Fulham and Chelsea employer: KFH
Contact Detail:
KFH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lettings Negotiator - Fulham and Chelsea
✨Tip Number 1
Network with current and former employees of KFH to gain insights into the company culture and expectations for the Senior Lettings Negotiator role. This can help you tailor your approach and demonstrate your understanding of their values during interviews.
✨Tip Number 2
Familiarise yourself with the Fulham and Chelsea property market. Being knowledgeable about local trends, property types, and pricing will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships with clients in previous roles. Highlighting your customer service skills and ability to negotiate effectively will be crucial in demonstrating your fit for this senior position.
✨Tip Number 4
Showcase your commitment to continuous learning by mentioning any relevant training or certifications you've pursued. KFH values industry-leading training programmes, so expressing your enthusiasm for professional development can set you apart from other candidates.
We think you need these skills to ace Senior Lettings Negotiator - Fulham and Chelsea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Lettings Negotiator. Focus on your achievements, such as successful negotiations and customer service excellence, to demonstrate your suitability for the senior role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property services and your ability to build relationships. Mention specific examples of how you've contributed to previous teams and how you can bring new ideas to KFH.
Highlight Relevant Skills: Emphasise your communication skills and any experience with legal compliance in lettings. This is crucial for the role, so make sure to provide examples of how you've successfully managed these aspects in your previous positions.
Show Enthusiasm for the Company: Research KFH and mention what excites you about their approach to property services. Discuss their commitment to customer service and how you align with their values, which will show your genuine interest in joining their team.
How to prepare for a job interview at KFH
✨Showcase Your Experience
Be prepared to discuss your previous experience as a Lettings Negotiator in detail. Highlight specific examples where you successfully managed applicants, conducted viewings, and negotiated offers. This will demonstrate your capability and readiness for the senior role.
✨Emphasise Customer Service Skills
Since exceptional customer service is central to the role, share instances where you went above and beyond for clients. Discuss how you maintained communication with landlords and applicants, ensuring they felt valued and informed throughout the process.
✨Demonstrate Team Collaboration
KFH values teamwork, so be ready to talk about how you've collaborated with colleagues in the past. Share examples of how you contributed to a positive team environment and how you can bring new ideas to enhance the team's performance.
✨Research KFH and Its Values
Familiarise yourself with KFH's mission, values, and recent achievements. Understanding their commitment to diversity, inclusion, and community involvement will allow you to align your answers with their culture, showing that you're a great fit for the company.
