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- Tasks: Assist customers via phone, email, and in-person while maintaining high service standards.
- Company: Join KFH, London's largest estate agent with over 60 branches and a £10 billion portfolio.
- Benefits: Enjoy networking opportunities and an industry-leading training programme for career growth.
- Why this job: Be part of a collaborative team that values fresh ideas and exceptional customer service.
- Qualifications: Proven administration skills and a passion for delivering excellent customer service are essential.
- Other info: KFH is committed to diversity and inclusion, welcoming applicants from all backgrounds.
Are you someone who is studying during the week? Looking for additional work? Or just interested in property? At KFH we have a Saturday assistant position available to join one of our established branches. At KFH, with over 60 branches across the capital we are London’s largest estate agents, and we are growing!
As one of London’s leading property services groups we offer a range of property services including Block Management, Commercial, Residential, and Financial Services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this we have one of the largest teams of qualified chartered surveyors and valuers in London, we provide a whole range of services for corporate and private clients.
Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking. You will report to our Branch Director.
Responsibilities of a Saturday assistant include:
- Communicate with customers by phone, email and face to face maintaining company standards
- Use and maintain the branch’s online diary where required
- Communicate with third party companies when necessary
- Provide high levels of customer service
At KFH we are looking for an assistant with a proven track record in administration, someone who offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation. In time, if you wish to look for a full time or permanent position with us we offer fantastic networking opportunities as well as an industry leading training programme to develop our staff. We’re looking for someone who is diligent and personable, if this is you please get in touch!
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Saturday Assistant - Brockley employer: KFH
Contact Detail:
KFH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Saturday Assistant - Brockley
✨Tip Number 1
Familiarise yourself with KFH's services and values. Understanding their approach to customer service and property management will help you align your responses during any interviews or conversations.
✨Tip Number 2
Network with current or former employees of KFH. They can provide insights into the company culture and what they look for in a Saturday assistant, which can give you an edge in your application.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since the role involves interacting with customers and third parties, think of examples from your past experiences where you successfully handled customer interactions.
✨Tip Number 4
Show your passion for property. Whether through personal interests or relevant coursework, being able to discuss your enthusiasm for the industry can set you apart from other candidates.
We think you need these skills to ace Saturday Assistant - Brockley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration and customer service. Use specific examples that demonstrate your communication skills and ability to work with clients.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for property and customer service. Mention why you want to work at KFH specifically and how your values align with theirs.
Showcase Your Availability: Clearly state your availability for the Saturday assistant role in your application. If you have other commitments during the week, mention how you can manage your time effectively.
Highlight Relevant Skills: Emphasise skills that are particularly relevant to the role, such as communication, organisation, and teamwork. Provide examples of how you've successfully used these skills in past experiences.
How to prepare for a job interview at KFH
✨Research KFH and the Role
Before your interview, take some time to learn about KFH and their services. Understand their position in the property market and what makes them unique. This will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Customer Service Scenarios
Since the role involves high levels of customer interaction, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations and maintained professionalism.
✨Showcase Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked to demonstrate how you would communicate with customers or third-party companies, so be prepared with examples.
✨Express Your Passion for Property
If you have a genuine interest in property, make sure to convey that during the interview. Share any relevant experiences or knowledge you have about the industry, as this can set you apart from other candidates.
