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- Tasks: Enhance tenant and landlord satisfaction while reducing churn and maximising occupancy.
- Company: Join KFH, a top-rated property agency in London with a supportive culture.
- Benefits: OTE of £50,000 pa, health benefits, and a commitment to diversity and inclusion.
- Why this job: Make a real impact by strengthening relationships and improving client retention.
- Qualifications: Experience in property management and strong relationship management skills required.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We believe great outcomes begin with great people. Welcome to KFH, a trusted name in property across London. Now part of Lomond, the UK's leading property group and recently named one of the Sunday Times best places to work, KFH combines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.
This role offers an OTE of £50,000 pa. The Retention Manager will be responsible for developing and implementing strategies to enhance tenant, landlord, and client satisfaction, reducing churn and maximising long-term occupancy, income, and portfolio growth. A key focus will be on engaging with landlords who may be considering leaving the agency, ensuring concerns are addressed and relationships strengthened to retain their business.
What is in it for you:
- Conduct exit interviews with departing landlords to understand pain points and create win-back opportunities.
- Track landlord and tenant churn rates, identifying trends and risks early.
- Prepare retention reports for senior leadership.
- Work closely with finance and lettings teams to forecast the impact of retention.
- Design and implement strategies to improve renewal rates for leases and contracts.
- Identify landlords who have served notice or indicated dissatisfaction and implement tailored strategies to retain their business.
- Proactively engage with landlords through regular reviews, portfolio performance updates, and value-add services.
What we are looking for:
- Experience in property/lettings management, landlord relations, or client retention within the property sector is essential.
- Strong relationship management and negotiation skills.
- Ability to de-escalate issues and win back landlord confidence.
- Commercial awareness of lettings market dynamics and landlord motivations.
At Lomond, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives. We're also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know — we'll be happy to help. Join us and experience a workplace that truly values you.
Retention Manager employer: KFH
Contact Detail:
KFH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Retention Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research KFH and Lomond thoroughly, so you can speak confidently about their values and how you can contribute to enhancing tenant and landlord satisfaction. Tailor your answers to show you understand the challenges they face.
✨Tip Number 3
Show off your relationship management skills! During interviews, share specific examples of how you've successfully retained clients or resolved conflicts in the past. This will demonstrate your ability to de-escalate issues and win back landlord confidence.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the KFH team and contributing to their mission of providing excellent service in the property market.
We think you need these skills to ace Retention Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Retention Manager role. Highlight your experience in property management and any relevant achievements that showcase your relationship management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tenant and landlord satisfaction. Share specific examples of how you've successfully retained clients in the past. We love a good story!
Showcase Your Skills: Don’t forget to highlight your negotiation and de-escalation skills in your application. These are key for the Retention Manager role, so give us examples of how you've turned around challenging situations in the past. We’re all about problem solvers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get you on board!
How to prepare for a job interview at KFH
✨Know Your Stuff
Before the interview, make sure you understand the property sector inside out. Familiarise yourself with current market trends, landlord motivations, and common pain points. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As a Retention Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed client relationships or resolved conflicts in the past. This will highlight your negotiation skills and your knack for de-escalating issues.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a landlord considering leaving the agency. Think through your strategies for retaining clients and be ready to discuss tailored approaches you would take to address their concerns.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's retention strategies or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company aligns with your values and career goals.
