Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer retention strategies and enhance client relationships.
- Company: KFH, a trusted name in London property and part of the UK's leading property group.
- Benefits: Competitive salary, great work culture, and opportunities for career advancement.
- Why this job: Join a top-rated workplace and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Be part of a dynamic team with a focus on growth and development.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
We believe great outcomes begin with great people. Welcome to KFH, a trusted name in property across London. Now part of Lomond, the UK's leading property group and recently named one of the Sunday Times best places to work, KFH combines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying...
Retention Manager in Merton employer: KFH
Contact Detail:
KFH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager in Merton
✨Tip Number 1
Network like a pro! Reach out to people in the property industry, especially those at KFH or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching KFH and its values. Show us that you understand what makes them tick and how you can contribute to their success as a Retention Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience align with the role. We want to hear about your past successes and how they relate to retaining clients in the property sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at KFH.
We think you need these skills to ace Retention Manager in Merton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retention Manager role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retention and how your background makes you the perfect fit for KFH. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've successfully retained customers in the past. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at KFH
✨Know Your Numbers
As a Retention Manager, you'll need to demonstrate your understanding of key metrics. Brush up on customer retention rates, churn rates, and any relevant statistics that showcase your ability to improve these figures. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Communication Skills
Retention is all about building relationships. Prepare examples of how you've effectively communicated with customers or teams to resolve issues or enhance satisfaction. Think about specific situations where your communication made a difference and be ready to share those stories.
✨Research KFH and Lomond
Familiarise yourself with KFH's values, mission, and recent achievements. Understanding their position in the property market will help you tailor your responses and show genuine interest. Mentioning specific projects or initiatives can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific retention challenges. Think through potential scenarios, such as dealing with a dissatisfied customer or implementing a new retention strategy. Practising your responses will help you feel more confident during the interview.
