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- Tasks: Support sales and lettings teams while ensuring top-notch customer service.
- Company: Join KFH, London's largest property services group with over 60 branches!
- Benefits: Enjoy a collaborative work culture and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values innovation and exceptional service.
- Qualifications: Experience in administration and strong communication skills are essential.
- Other info: KFH is committed to diversity and inclusion in the workplace.
The predicted salary is between 30000 - 42000 £ per year.
At KFH our branch coordinators sit at the heart of our branch network; supporting sales and lettings negotiators and branch directors daily allowing everyone to achieve high quality customer service. Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their administration knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a coordinator to bring new thinking and embrace our legacy.
At KFH, with over 60 branches across the capital we are London’s largest property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.
You will report to our Regional Administration Manager.
Responsibilities of a branch coordinator include:
- Communicate with customers by phone, email and face to face maintaining company standards
- Prepare valuation packs
- Use and maintain KFH’s CRM where required
- Produce and issue all necessary paperwork for clients and solicitors
- Ensure all compliance procedures are met
- Communicate with third party companies
- Communicate with KFH’s Accounts department for payments
- Provide high levels of customer service
- Support sales and lettings negotiators, and branch directors
At KFH we are looking for a coordinator with a proven track record in administration, outstanding communication skills, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results and enhancing our reputation.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
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Branch Coordinator - Kennington employer: KFH
Contact Detail:
KFH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator - Kennington
✨Tip Number 1
Familiarize yourself with KFH's services and values. Understanding our commitment to exceptional customer service and collaboration will help you align your approach during the interview process.
✨Tip Number 2
Network with current or former employees of KFH. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare examples from your past experiences that showcase your administration skills and ability to work collaboratively. Highlighting these will demonstrate your fit for the role of Branch Coordinator.
✨Tip Number 4
Research common challenges faced by branch coordinators in property services. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
We think you need these skills to ace Branch Coordinator - Kennington
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Branch Coordinator position at KFH. Understand the key responsibilities and required skills, such as communication, administration, and customer service.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in administration or customer service. Provide specific examples of how you've successfully supported teams or improved processes in past roles.
Showcase Communication Skills: Since the role requires outstanding communication skills, make sure to demonstrate this in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with customers and colleagues.
Express Your Passion: Convey your enthusiasm for delivering excellent customer service and your desire to contribute to KFH's legacy. Share why you are excited about the opportunity to work in a collaborative environment and how you can bring new thinking to the team.
How to prepare for a job interview at KFH
✨Showcase Your Communication Skills
Since the role involves a lot of communication with customers and colleagues, be prepared to demonstrate your outstanding communication skills. Share examples from your past experiences where you successfully resolved issues or built strong relationships.
✨Highlight Your Administration Experience
Make sure to discuss your previous administrative roles and how they have prepared you for this position. Mention specific tools or systems you've used, especially if you have experience with CRM software, as it’s relevant to the job.
✨Emphasize Customer Service Excellence
KFH values high-quality customer service, so be ready to talk about your approach to delivering exceptional service. Provide examples of how you went above and beyond for clients in previous roles.
✨Demonstrate Your Collaborative Spirit
The role requires collaboration with various teams. Share instances where you worked effectively in a team setting, highlighting your ability to support others and contribute to a positive work environment.
