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For Companies At a Glance
- Tasks: Support sales and lettings teams while delivering exceptional customer service.
- Company: Join KFH, London's largest property services group with over 60 branches.
- Benefits: Enjoy competitive pay, additional earning potential, and exclusive discounts.
- Why this job: Be at the heart of a dynamic team and make a real impact in property services.
- Qualifications: Proven admin experience and a passion for excellent customer service.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
At KFH our branch coordinators sit at the heart of our branch network; supporting sales and lettings negotiators and branch directors daily allowing everyone to achieve high quality customer service. Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their administration knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a coordinator to bring new thinking and embrace our legacy.
At KFH, with over 60 branches across the capital we are London’s largest property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.
Responsibilities
- Communicate with customers by phone, email and face to face maintaining company standards
- Prepare valuation packs
- Use and maintain KFH’s CRM where required
- Produce and issue all necessary paperwork for clients and solicitors
- Ensure all compliance procedures are met
- Communicate with third party companies
- Communicate with KFH’s Accounts department for payments
- Provide high levels of customer service
- Support sales and lettings negotiators, and branch directors
Qualifications
At KFH we are looking for a coordinator with a proven track record in administration, a coordinator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
Benefits
Click here to see all our company benefits, including additional earning potential and discounts.
KFH. People. We get it.
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Branch Coordinator - Hammersmith employer: KFH
Contact Detail:
KFH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator - Hammersmith
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KFH on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Branch Coordinator.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with KFH's focus on customer service and collaboration. We want to hear how you’ve built relationships and tackled challenges!
✨Tip Number 3
Show off your admin skills! Be ready to discuss specific tools or systems you've used in previous roles. Mentioning your experience with CRM systems will definitely catch their attention, as it’s key for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Let’s make sure they remember us!
We think you need these skills to ace Branch Coordinator - Hammersmith
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've built relationships with clients and colleagues, so share specific examples that demonstrate your ability to communicate effectively and provide exceptional service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to align their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture right there!
How to prepare for a job interview at KFH
✨Know Your Stuff
Before the interview, make sure you understand KFH's services and values. Familiarise yourself with their approach to customer service and how they support their teams. This will help you demonstrate your enthusiasm and alignment with their mission.
✨Showcase Your Communication Skills
As a Branch Coordinator, communication is key. Prepare examples of how you've effectively communicated with customers and colleagues in the past. Think about times when you resolved issues or improved processes through collaboration.
✨Be Ready to Discuss Administration Experience
Since the role requires strong administrative skills, be prepared to talk about your previous experience in this area. Highlight specific tools or systems you've used, like CRM software, and how you've ensured compliance in your past roles.
✨Embrace New Thinking
KFH values innovation, so come armed with ideas on how you could improve processes or enhance customer service. Show that you're not just a follower but someone who can contribute fresh perspectives to the team.
