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- Tasks: Support sales and lettings teams while delivering exceptional customer service.
- Company: Join KFH, London's largest property services group with a collaborative culture.
- Benefits: Enjoy competitive pay, diverse benefits, and opportunities for personal growth.
- Why this job: Be at the heart of a dynamic team making a real impact in property services.
- Qualifications: Strong admin skills and a passion for customer service are essential.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At KFH our branch coordinators sit at the heart of our branch network; supporting sales and lettings negotiators and branch directors daily to achieve high quality customer service. We’re looking for an individual who can collaborate with others, share administration knowledge and skills, and embrace opportunities to improve while bringing new thinking and maintaining our legacy.
At KFH, with over 60 branches across the capital, we are London’s largest property services group and are growing. We offer services including block management, commercial, residential, and financial services, managing over 15,000 residential and commercial units across 130 locations in London with a portfolio worth £10 billion. We have one of the largest teams of qualified chartered surveyors and valuers in London and provide services for corporate and private clients. Our employees are at the heart of our business and help to drive success by supporting each other and delivering exceptional service with integrity. We pride ourselves on collaboration, valuing experience, and encouraging new thinking.
You will report to our Regional Administration Manager.
Responsibilities
- Communicate with customers by phone, email and face to face while maintaining company standards
- Prepare valuation packs
- Use and maintain KFH’s CRM where required
- Produce and issue all necessary paperwork for clients and solicitors
- Ensure all compliance procedures are met
- Communicate with third party companies
- Communicate with KFH’s Accounts department for payments
- Provide high levels of customer service
- Support sales and lettings negotiators, and branch directors
Qualifications
- Proven track record in administration
- Strong communication skills and customer service focus
- Ability to collaborate with colleagues and embrace new thinking
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Click here to see all our company benefits, including additional earning potential and discounts.
KFH. People. We get it.
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Branch Coordinator - Canada Water employer: KFH
Contact Detail:
KFH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator - Canada Water
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KFH on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show off your collaboration skills! During interviews, share examples of how you've worked with others to solve problems or improve processes. This will highlight your fit for the team-oriented culture at KFH.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the KFH family.
We think you need these skills to ace Branch Coordinator - Canada Water
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Branch Coordinator role. Highlight your administration experience and customer service focus, as these are key for us at KFH.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and explain why you’re excited about the opportunity. Mention how you can contribute to our collaborative environment and bring new thinking to the team.
Showcase Your Communication Skills: Since communication is vital in this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from KFH.
How to prepare for a job interview at KFH
✨Know the Company Inside Out
Before your interview, take some time to research KFH and its services. Understand their values, mission, and the specific role of a Branch Coordinator. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Branch Coordinator, strong communication is key. Prepare examples from your past experiences where you successfully communicated with customers or collaborated with colleagues. This will demonstrate your ability to maintain high customer service standards and work well within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks. Think of relevant scenarios from your previous roles and be ready to discuss how you approached them and what the outcomes were.
✨Embrace New Thinking
KFH values innovation and new ideas. Be prepared to share any suggestions you might have for improving processes or enhancing customer service. This shows that you’re not just a fit for the role but also someone who can contribute to the company's growth and success.
