At a Glance
- Tasks: Qualify clients and secure high-quality valuation appointments for our London branches.
- Company: Join KFH, London's largest property services group with a collaborative culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on diversity and inclusion.
- Why this job: Make an impact in the property market while developing your sales skills.
- Qualifications: Experience in telephone sales and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Who are we? At KFH, part of the Lomond group, we are London’s largest property services group and are growing. Our range of services includes sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
Job Summary
We are looking for a Client Services Consultant to join our Client Services team in Wimbledon. Using our databases you will review past valuations and qualify potential clients to secure high‑quality valuation appointments for our branch network across London. Working closely with our Branch Directors you will be integral in growing our market share in sales and lettings.
Key Responsibilities
- Review past valuations and withdrawn stock databases
- Qualify potential clients and schedule valuation appointments
- Record activity on database software
- Deliver high standards of customer service
- Initiate contact with past buyers and follow up on commitments
What you bring to the role
- A track record of success in a telephone sales role in estate agency or a similar industry
- Strong rapport‑building and qualification skills
- Excellent verbal and written communication
- Resilience, professionalism, and a positive attitude
- Strong commercial focus and ability to meet KPIs
Equal Opportunity Statement
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Valuation Appointment Specialist - Estate Agency in Whitehall employer: Kfh. People
At KFH, we pride ourselves on being London's largest property services group, offering a dynamic work environment in the heart of Wimbledon. Our commitment to exceptional service and collaboration fosters a supportive culture where employees can thrive and grow, with ample opportunities for professional development and career advancement. Join us to be part of a diverse team that values integrity and aims to achieve outstanding results in the property market.
StudySmarter Expert Advice🤫
We think this is how you could land Valuation Appointment Specialist - Estate Agency in Whitehall
✨Tip Number 1
Network like a pro! Reach out to your connections in the estate agency world and let them know you're on the hunt for a Valuation Appointment Specialist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, be ready to showcase your telephone sales skills. Highlight your experience in qualifying clients and how you can help grow their market share in sales and lettings.
✨Tip Number 3
Stay organised! Keep track of your applications and follow-ups. Use a simple spreadsheet or an app to note down who you've contacted and when. This will help you stay on top of your game and show your professionalism.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in a Valuation Appointment Specialist.
We think you need these skills to ace Valuation Appointment Specialist - Estate Agency in Whitehall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Valuation Appointment Specialist role. Highlight your experience in telephone sales and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the estate agency industry and how your skills align with our values at KFH. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, make sure your application reflects that. Use clear language, check for typos, and structure your information logically. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Kfh. People
✨Know Your Numbers
Before the interview, brush up on key metrics related to property valuations and sales. Being able to discuss past performance and how you can contribute to meeting KPIs will show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully built rapport with clients in previous roles, as this will demonstrate your ability to connect with potential clients.
✨Research KFH and the Market
Familiarise yourself with KFH’s services and recent market trends in London. This knowledge will not only help you answer questions but also allow you to ask insightful ones, showing your genuine interest in the company and the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating client interactions. Practise handling objections and qualifying leads effectively, as this will highlight your telephone sales experience and resilience in a real-world context.
