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- Tasks: Provide top-notch customer service via phone, email, and web chat.
- Company: Join KFF, a passionate produce company part of the global Sysco family.
- Benefits: Enjoy discounts on delicious food, generous holidays, and career growth opportunities.
- Why this job: Be the first point of contact, solve problems, and build relationships in a dynamic environment.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
- Other info: Work 37.5 hours a week with flexible shifts, including weekends.
The predicted salary is between 22700 - 30000 £ per year.
Contact Centre – Customer Support Advisor
KFF – Site based Aylesford
£27,107 plus benefits and excellent career development, discounted products and services and much more
37.5 hrs per week, 8 hr shifts with 30 min unpaid break (Current operating hours 08.30 – 18.00). Any 5 from 7 days (working weekends on rota basis).
At KFF we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. KFF is part of the Sysco global family, meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat.
Key Activities & Responsibilities:
- Process all orders with accuracy of data entry and fulfilling the requirements of each customer.
- Achieving set sales & service KPI’s in line with KFF requirements.
- Develop and maintain department structure to understand impact of customer service function across the business.
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers' business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and effectively liaise with other departments where necessary.
- Ensure that all customer comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure, and customer specific requirements.
Key Attributes:
- Previous office/customer service environment required.
- Passion for excellent customer service.
- Sales experience.
- Excellent attention to detail.
- Confident problem solving and decision-making skills.
- Self-motivated with a desire to exceed set standards.
- PC Literate.
What you'll get:
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
Apply now...
Locations
Customer Support Advisor (Aylesford) employer: kff
Contact Detail:
kff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Aylesford)
✨Tip Number 1
Familiarise yourself with KFF's product range and values. Understanding their passion for fresh and speciality produce will help you connect with the company's ethos during your interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Being able to demonstrate your problem-solving abilities in a practical scenario can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in customer service environments. Highlight specific examples where you exceeded customer expectations or resolved issues effectively, as this will resonate well with the hiring team.
✨Tip Number 4
Show enthusiasm for the role and the company during any interviews or discussions. A genuine interest in providing excellent customer service and being part of a global family like Sysco can make a positive impression.
We think you need these skills to ace Customer Support Advisor (Aylesford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any sales roles you've held. Use keywords from the job description to demonstrate that you meet the key attributes KFF is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving skills. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Relevant Skills: In your application, emphasise your attention to detail, ability to work under pressure, and proficiency with technology. These are crucial for the Customer Support Advisor role at KFF.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at kff
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved customer issues. Highlight your thought process and the steps you took to find effective solutions, as this role requires confident decision-making skills.
✨Know the Company and Its Products
Research KFF and its range of products before the interview. Being knowledgeable about their offerings will show your genuine interest in the company and help you answer questions more effectively.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling common customer queries or complaints, as this will demonstrate your ability to think on your feet and handle real-life situations.
