At a Glance
- Tasks: Assist customers with orders and queries via phone, email, and web chat.
- Company: Join KFF, a passionate produce company part of the global Sysco family.
- Benefits: Enjoy discounts on products, generous holidays, and career development opportunities.
- Other info: Work 37.5 hours a week with shifts including weekends on a rota basis.
- Why this job: Be the first point of contact for customers and make a real impact in their experience.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
The predicted salary is between 22700 - 30000 £ per year.
Job Description
Contact Centre – Customer Support Advisor
KFF – Site based Aylesford
£28,110 plus benefits and excellent career development, discounted products and services and much more
- 37.5 hrs per week
- 8 hr shifts with 30 min unpaid break (Current operating hours 08.30 – 18.00)
- Any 5 from 7 days (working weekends on rota basis)
At KFF we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.
KFF, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat
Key Activities & Responsibilities:
- Process all orders with accuracy of data entry and fulfilling the requirements of each customer
- Achieving set sales & service KPI’S in line with KFF requirements.
- Develop and maintain department structure to understand impact of customer service function across the business
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and effectively liaise with other departments where necessary.
- Ensure that all customer Comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure, and customer specific requirements.
Key Attributes:
- Previous office/customer service environment required
- Passion for excellent customer service
- Sales experience
- Excellent attention to detail
- Confident problem solving and decision-making skills
- Self-motivated with a desire to exceed set standards
- PC Literate
What you'll get:
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more….
Apply now...
Customer Support Advisor in Maidstone employer: kff
At kff, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and individual contributions. As a Remote Area Sales Manager, you'll enjoy competitive compensation, uncapped bonus potential, and the flexibility of a home-based role while being part of a close-knit team dedicated to growth and success in the foodservice industry. With ample opportunities for personal and professional development, kff is committed to helping you thrive as you build meaningful relationships with customers in your territory.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Maidstone
✨Tip Number 1
Familiarise yourself with KFF's product range and values. Understanding their passion for fresh and speciality produce will help you connect with the company's ethos during your interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Being able to demonstrate your problem-solving abilities in a practical scenario can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in customer service or sales. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues.
✨Tip Number 4
Show enthusiasm for the role and the company during any interviews or discussions. A genuine interest in providing excellent customer service can make a lasting impression on the hiring team.
We think you need these skills to ace Customer Support Advisor in Maidstone
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and attributes required for the Customer Support Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or office environments. Emphasise any sales experience and your passion for excellent customer service, as these are crucial for this role.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the position and the company. Provide specific examples of how you have successfully handled customer queries or complaints in the past, showcasing your problem-solving skills and attention to detail.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Customer Support Advisor.
How to prepare for a job interview at kff
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved customer issues. Highlight your thought process and the steps you took to find effective solutions, as this role requires confident problem-solving abilities.
✨Know the Company and Its Products
Research KFF and its range of products before the interview. Being knowledgeable about their offerings will show your genuine interest in the company and help you answer questions more effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This will showcase your ability to communicate effectively, which is crucial for a Customer Support Advisor.
