At a Glance
- Tasks: Provide top-notch customer service via phone, email, and web chat.
- Company: Join KFF, a passionate produce company part of the Sysco global family.
- Benefits: Enjoy discounts on delicious food, generous holidays, and career growth opportunities.
- Other info: Diverse and inclusive culture where your unique talents are celebrated.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 25200 - 30800 £ per year.
Contact Centre – Customer Support Advisor
KFF – Site based Aylesford
£28,110 plus benefits and excellent career development, discounted products and services and much more
37.5 hrs per week
8 hr shifts with 30 min unpaid break (Current operating hours 08.30 – 18.00)
Any 5 from 7 days (working weekends on rota basis)
At KFF we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. KFF is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat.
Key Activities & Responsibilities:
- Process all orders with accuracy of data entry and fulfilling the requirements of each customer
- Achieving set sales & service KPI’S in line with KFF requirements.
- Develop and maintain department structure to understand impact of customer service function across the business
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and effectively liaise with other departments where necessary.
- Ensure that all customer Comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure, and customer specific requirements.
Key Attributes:
- Previous office/customer service environment required
- Passion for excellent customer service
- Sales experience
- Excellent attention to detail
- Confident problem solving and decision-making skills
- Self-motivated with a desire to exceed set standards
- PC Literate
What you'll get:
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more….
Additional Information:
At KFF everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at KFF and we recognise that KFF can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Customer Support Advisor in Aylesford employer: kff
At Kent Frozen Foods, part of the renowned Sysco family, we pride ourselves on being an exceptional employer that values our drivers as key contributors to our success. Located in Aylesford, we offer a supportive work culture with competitive pay, generous benefits including a pension scheme and discounts on our products, and ample opportunities for professional growth through ongoing training. Join us to be part of a dynamic team dedicated to delivering excellence in the foodservice industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Aylesford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at kff. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like kff before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Aylesford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to kff:Your cover letter is your chance to shine! Tell us why you want to work at kff specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at kff!
How to prepare for a job interview at kff
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
