Job Description Job Description Contact Centre – Customer Support Advisor 28,110 plus benefits and excellent career development, discounted products and services and much more ~8 hr shifts with 30 min unpaid break (Current operating hours 08.30 – 18.00) ~ Any 5 from 7 days (working weekends on rota basis) We have an incredible range of fresh and speciality produce from Britain and all over the world. KFF, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company. As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat Process all orders with accuracy of data entry and fulfilling the requirements of each customer Achieving set sales & service KPI’S in line with KFF requirements. Develop and maintain department structure to understand impact of customer service function across the business Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments. Ensure that all customer Comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure, and customer specific requirements. Previous office/customer service environment required Passion for excellent customer service Sales experience Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance Pension Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
Locations
Customer Service Advisor - Advisor Service in Aylesford, Kent employer: kff
At Kent Frozen Foods, part of the renowned Sysco family, we pride ourselves on being an exceptional employer that values our drivers as key contributors to our success. Located in Aylesford, we offer a supportive work culture with competitive pay, generous benefits including a pension scheme and discounts on our products, and ample opportunities for professional growth through ongoing training. Join us to be part of a dynamic team dedicated to delivering excellence in the foodservice industry.
