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- Tasks: Lead shifts, coach your team, and ensure top-notch customer service.
- Company: KFC is a global brand known for its delicious chicken and unique culture.
- Benefits: Enjoy flexible schedules, cross-training, and opportunities to earn qualifications.
- Why this job: Join a fun, energetic team and develop essential managerial skills while making a difference.
- Qualifications: No specific experience required; just bring your passion and dedication.
- Other info: We celebrate diversity and support neurodiverse applicants throughout the hiring process.
The predicted salary is between 24000 - 36000 £ per year.
At KFC, everyone gets a seat at our table. We feed our people's potential - to be their best selves, make a difference and have fun. Join us, and together, we can be part of something truly extraordinary.
Our Team Leaders are our most important shift runners. They bring their passion and energy and come from diverse backgrounds, ranging from supermarkets and pubs to high street retailers and banks. However, they all share a common characteristic: being empowering leaders who prioritize the well-being of their team members and run a shift as good as our chicken.
As a Team Leader in your restaurant, you will work alongside the Restaurant General Manager (RGM) and play a crucial role in delivering our core operations to the highest standards. Your responsibilities will include:
- Assisting with day-to-day operations, including food preparation, inventory management, and ensuring a clean and welcoming environment for our customers.
- Learning essential managerial skills, such as scheduling, team coordination, and effective communication, to lead a motivated and efficient team.
- Providing exceptional customer service and ensuring customer satisfaction through prompt problem-solving and a friendly demeanour.
- Collaborating with colleagues and other managers to maintain high-quality standards and uphold our brand's reputation.
- Embracing a continuous learning mindset, taking feedback constructively, and applying it to improve your skills and performance.
We take your ambition seriously; you’ll be treated with respect and supported in everything you do as you roll up your sleeves and bring finger lickin' good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible schedules to cross-training and the chance to earn qualifications, we got you.
Since 1952, we’ve been bringing finger lickin' good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original. And we welcome you to join us; to bring it. Your energy, grit, spirit, and story.
If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together.
At KFC, we’re all about flavour. That perfect blend of herbs and spices that makes everything so finger lickin' good. But our blend over bland approach doesn’t just apply to our chicken. We value, support, and celebrate all the things that make our KFCers authentic and original. Because whatever your flavour - your ability, age, background, ethnicity, gender, religion, or sexual orientation - we’re all united by the bucket.
If you need reasonable adjustment as part of your application or interview process, don’t hesitate to let us know.
Contact Detail:
KFC (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with KFC's values and culture. Understanding their commitment to teamwork, customer service, and continuous learning will help you align your approach during the interview process.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will demonstrate your ability to empower others and maintain a positive work environment.
✨Tip Number 3
Research common challenges faced in the fast-food industry, particularly in shift management. Being able to discuss these challenges and how you would address them can set you apart as a proactive candidate.
✨Tip Number 4
Prepare to discuss your customer service philosophy. KFC places a strong emphasis on customer satisfaction, so be ready to share how you would ensure a friendly and efficient experience for customers during your shifts.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Shift Manager position at KFC. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for the role and the company. Emphasise your leadership qualities, customer service experience, and ability to work in a team, showcasing how you can contribute to KFC's unique culture.
Highlight Relevant Experience: In your CV, focus on previous roles that demonstrate your managerial skills, teamwork, and customer service abilities. Use specific examples to illustrate your achievements and how they relate to the responsibilities of a Shift Manager.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at KFC (UK)
✨Show Your Passion for Team Leadership
During the interview, express your enthusiasm for leading a team. Share examples from your past experiences where you empowered others and created a positive work environment. This aligns with KFC's focus on empowering leaders.
✨Demonstrate Customer Service Skills
Be prepared to discuss how you handle customer interactions. Provide specific examples of how you've resolved issues or enhanced customer satisfaction in previous roles. KFC values exceptional service, so showcasing this will be key.
✨Highlight Your Adaptability
KFC appreciates individuals who embrace a continuous learning mindset. Talk about times when you adapted to new challenges or feedback, and how that led to personal or team growth. This shows you're ready to learn and improve.
✨Emphasise Team Collaboration
Discuss your experience working collaboratively with colleagues and other managers. Highlight instances where teamwork led to successful outcomes, as KFC values collaboration in maintaining high-quality standards.
