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- Tasks: Lead the restaurant, drive performance, and create an unforgettable guest experience.
- Company: Join KFC, a beloved brand serving delicious chicken since 1939 across the UK and Ireland.
- Benefits: Enjoy a competitive salary, bonuses, extra holiday, free meals, discounts, and wellbeing support.
- Other info: KFC values diversity and encourages applications from all backgrounds.
- Why this job: Be part of a vibrant community where your individuality is celebrated and potential is nurtured.
- Qualifications: Previous management experience and a passion for building strong teams are essential.
The predicted salary is between 28000 - 36000 £ per year.
Welcome to KFC. Home of the real ones. We sell the world’s best chicken. We proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us.
About the role:
- Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn’t just meet standards but exceeds them.
- Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.
What will you spend your time doing?
- Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
- Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
- Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
- Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
- Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.
What we’d love from you:
- You lead from the front. You’ve managed teams before and know how to bring the best out of people.
- You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
- You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.
Keeping it real:
We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.
At KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.
What’s in it for you:
- Pay rate: £32,000 - £38,000
- Quarterly BONUS that rewards the hustle
- Extra holiday – more time to recharge
- Life assurance – we’ve got you covered
- Free chicken & chips every shift
- 25% staff discount
- Gym discounts to keep you moving
- 200+ high street perks & cashback
- Boosted pension scheme
- Wellbeing support that actually helps
KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to.
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.
If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
Ready? We hope so. If you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
We do things a little differently here. Some of our restaurants are run by KFC directly (that’s our Equity team), while others are owned by our awesome Franchise partners. So, things like benefits might vary a bit depending on where you work – but the heart, the culture, and that finger lickin’ feeling? That’s the same wherever you join us.
Retail Manager employer: KFC UK
Contact Detail:
KFC UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Familiarise yourself with KFC's values and culture. They emphasise individuality and community, so think about how your personal experiences align with their mission. Be ready to share examples of how you've built strong teams or created memorable guest experiences in your previous roles.
✨Tip Number 2
Prepare to discuss your leadership style and how you motivate teams. KFC is looking for someone who can lead from the front, so think of specific instances where you've successfully driven performance and exceeded targets in a fast-paced environment.
✨Tip Number 3
Showcase your operational management skills. Be ready to talk about how you've maintained efficiency and compliance in previous roles, especially during busy periods. Highlight any experience you have with managing KPIs and ensuring smooth operations.
✨Tip Number 4
Think about how you can create an unforgettable guest experience. Prepare some ideas or strategies that you could implement at KFC to turn first-time visitors into regulars. This will demonstrate your understanding of the importance of customer satisfaction in the restaurant industry.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Manager at KFC. Highlight your leadership skills and experience in managing teams effectively.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise your ability to drive performance, manage operations, and create a positive team culture.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Use it to explain why you want to work at KFC and how you can contribute to their community-focused culture.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully led a team, managed operations, or improved customer experiences. Use metrics to demonstrate your impact whenever possible.
How to prepare for a job interview at KFC UK
✨Show Your Leadership Skills
As a Retail Manager, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led teams in the past, focusing on how you motivated them to exceed performance goals.
✨Understand the Brand
Familiarise yourself with KFC's history and values. Being able to discuss what makes KFC unique and how you align with their culture will show your genuine interest in the role and the company.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle tough conversations. Prepare scenarios where you've effectively managed conflict or improved team dynamics, as this is key for the role.
✨Emphasise Guest Experience
KFC places a strong emphasis on guest experience. Be ready to discuss how you would create memorable moments for customers and turn first-timers into regulars, showcasing your understanding of customer service excellence.