At a Glance
- Tasks: Lead the restaurant, drive performance, and create an unforgettable guest experience.
- Company: Join KFC, a beloved brand serving iconic chicken since 1939 across the UK and Ireland.
- Benefits: Enjoy bonuses, extra holiday, free meals, discounts, and wellbeing support.
- Other info: KFC values diversity and encourages applications from all backgrounds.
- Why this job: Be part of a vibrant community where your individuality is celebrated and potential is nurtured.
- Qualifications: Previous management experience and a passion for building strong teams are essential.
The predicted salary is between 30000 - 42000 € per year.
Restaurant general manager
Welcome to KFC. Home of the real ones.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.
If you join our team, we only ask one thing. That you be you.
Because that makes us, us.
Sounds good? Great. Here’s more about the job.
About the role
Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn\'t just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.
What will you spend your time doing?
- Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
- Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
- Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
- Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
- Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.
What we\'d love from you:
- You lead from the front. You’ve managed teams before and know how to bring the best out of people.
- You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
- You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.
Keeping it real
We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.
See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.
What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.
- Pay rate: £38,000 - £42,000
- Quarterly BONUS that rewards the hustle
- Extra holiday – more time to recharge
- Life assurance – we’ve got you covered
- Free chicken & chips every shift
- 25% staff discount
- Gym discounts to keep you moving
- 200+ high street perks & cashback
- Wellbeing support that actually helps
KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.
Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.
If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.
Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
#LifeatKFC
Hospitality Manager in Stoke-on-Trent employer: KFC UK
At KFC, we pride ourselves on being more than just a workplace; we are a community that values individuality and ambition. As a Hospitality Manager, you will enjoy a vibrant work culture that encourages personal growth and offers unique benefits such as quarterly bonuses, extra holiday, and wellbeing support. Join us in creating unforgettable experiences for our guests while being supported to be your authentic self in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Stoke-on-Trent
✨Tip Number 1
Familiarise yourself with KFC's brand values and culture. Understanding their commitment to individuality and community will help you align your leadership style with what they’re looking for in a Hospitality Manager.
✨Tip Number 2
Showcase your experience in building strong teams during the interview. Prepare examples of how you've motivated staff and created a positive work environment, as this is crucial for the role.
✨Tip Number 3
Be ready to discuss your approach to managing performance metrics. KFC values those who can own their KPIs, so think of specific instances where you’ve successfully driven results in previous roles.
✨Tip Number 4
Prepare to talk about how you handle operational challenges. KFC wants someone who can keep things running smoothly even in chaotic situations, so have some real-life examples at the ready.
We think you need these skills to ace Hospitality Manager in Stoke-on-Trent
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Hospitality Manager at KFC. Highlight your experience in leading teams, driving performance, and creating memorable guest experiences in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, team-building skills, and any relevant achievements in the hospitality industry.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for the role. Use it to explain why you want to work at KFC and how you can contribute to their community-focused culture.
Showcase Your People Skills:In your application, provide examples of how you've successfully managed teams and handled challenging situations. KFC values individuals who can build strong relationships and create a positive work environment.
How to prepare for a job interview at KFC UK
✨Show Your Leadership Skills
As a Hospitality Manager, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led teams in the past, focusing on how you motivated them to exceed performance goals and create a positive work environment.
✨Understand the Guest Experience
KFC values unforgettable guest experiences. Be prepared to discuss how you would enhance customer satisfaction and turn first-time visitors into regulars. Think about unique strategies or initiatives you've implemented in previous roles that improved guest interactions.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the restaurant industry. During the interview, be ready to talk about how you have used data to drive performance and make informed decisions in your previous positions.
✨Emphasise Team Building
Highlight your experience in building strong teams. Discuss your approach to training and coaching staff, and how you handle tough conversations to foster a culture of support and growth within the team.
