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- Tasks: Lead KFC's digital delivery operations and manage partnerships with major aggregators.
- Company: Join a dynamic team at KFC, a leader in the fast-food industry.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Make a real impact on digital operations across 1,000+ restaurants.
- Qualifications: Experience in strategic initiatives and strong relationship management skills required.
- Other info: Opportunity to coach and develop a team while driving operational excellence.
The predicted salary is between 60000 - 80000 £ per year.
To lead and strategically develop KFC's digital delivery operations across 1,000+ UKI restaurants, serving as the primary operations lead for aggregator partnerships and cross-functional digital initiatives. This role drives operational excellence through strategic relationship management, field leadership support, and ownership of critical delivery workstreams while ensuring seamless integration between digital product teams and field operations.
JOB RESPONSIBILITIES
- Aggregator Partnership Leadership: Lead and own all operational aspects of aggregator relationships (Deliveroo, Uber Eats, Just Eat), serving as the primary KFC operations representative and driving strategic partnership initiatives.
- Delivery Strategy Ownership: Own and deliver on delivery strategy workstreams as prioritized by the aggregator channel squad, ensuring alignment with business objectives and operational capability.
- Cross-Functional Digital Leadership: Serve as the face of Operations for all cross-functional digital initiatives, providing operational guardrails, approvals, and strategic feedback for digital product teams including D&A, Kiosk, Menu, and BCPF initiatives.
- Senior Stakeholder Management: Act as primary point of contact for Digital operations with Leadership Team and cross-functional teams, representing digital operations in strategic forums and business planning sessions.
- Field Operations Support: Provide escalation support and strategic guidance to ARLs on all digital operations queries, leading comprehensive engagement and coaching programs through field visits and virtual sessions to drive performance transformation.
- Aggregator-Field Partnership Facilitation: Host and facilitate aggregator-field partnership visits to strengthen operational alignment and drive mutual understanding of operational requirements.
- Performance Analysis & Insights: Own data analysis and reporting for delivery operations, providing strategic insights to drive business decisions and identify growth opportunities.
- Operational Framework Development: Lead development of operational frameworks and best practices for digital delivery operations, ensuring scalable and effective operational standards across the business.
- Team Leadership & Development: Coach and develop the Digital Operations Implementation Manager, providing strategic guidance, performance management, and professional development to build capability and drive team effectiveness.
WORKING RELATIONSHIPS
- Leadership Team: Strategic advisor on digital operations matters and key point of contact for delivery/digital initiatives.
- Delivery Aggregators (Deliveroo, Uber Eats, Just Eat): External relationship management and issue resolution.
- Above Restaurant Leaders: Strategic support and development on digital operations.
- Cross-Functional Teams: Lead operational input across cross-functional workstreams from process improvements to strategic initiatives.
- Aggregator Growth Squad: Operations lead on strategic workstream delivery.
- Internal Forums and Stakeholders: Representing digital operations interests and maintaining business alignment.
KNOWLEDGE, SKILL AND EXPERTISE
- Proven track record of leading strategic initiatives and driving organizational change.
- Strong business acumen with ability to influence without authority at senior levels.
- Experience in strategic partnership management and relationship development.
- Deep understanding of restaurant operations and digital delivery ecosystems.
- Comprehensive knowledge of aggregator platforms and operational requirements.
- Experience with digital product development and cross-functional collaboration.
- Strong track record of driving operational performance improvements through field engagement.
- Experience in managing complex stakeholder relationships across multiple organizational levels.
- Proven ability to represent function/brand in strategic forums and external partnership.
Digital Operations Manager in Woking employer: KFC UK & Ireland
Contact Detail:
KFC UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Operations Manager in Woking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to KFC or similar roles. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research KFC's digital operations and their partnerships with aggregators. Show us you’re not just another candidate but someone who gets the business.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Digital Operations Manager. We want to hear how you can drive operational excellence and lead strategic initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Digital Operations Manager in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Digital Operations Manager role. Highlight your experience in strategic partnership management and any relevant digital delivery operations you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and managed complex stakeholder relationships in the past.
Showcase Your Data Skills: Since performance analysis is key, don’t forget to mention your experience with data analysis and reporting. We want to see how you’ve used insights to drive business decisions and identify growth opportunities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at KFC UK & Ireland
✨Know Your Aggregators
Familiarise yourself with the key aggregator platforms like Deliveroo, Uber Eats, and Just Eat. Understand their operational requirements and how they align with KFC's delivery strategy. This knowledge will help you demonstrate your expertise and show that you're ready to lead these partnerships.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully led strategic initiatives in the past. Be ready to discuss how you can drive operational excellence and manage relationships effectively. Highlight your ability to influence stakeholders without direct authority, as this is crucial for the role.
✨Emphasise Cross-Functional Collaboration
Be prepared to talk about your experience working with cross-functional teams. Share specific instances where you've provided operational input on digital initiatives or improved processes. This will showcase your ability to serve as a bridge between different departments.
✨Data-Driven Insights
Since performance analysis is key, come equipped with examples of how you've used data to drive business decisions. Discuss any tools or methodologies you've employed to analyse operations and identify growth opportunities. This will highlight your analytical skills and strategic mindset.