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- Tasks: Lead engaging communications for 30,000+ team members and manage exciting events.
- Company: Join KFC UK & Ireland, a dynamic brand with a vibrant culture.
- Benefits: Enjoy hybrid working, generous pension contributions, and health perks.
- Why this job: Shape the way we communicate and make a real impact in a fun environment.
- Qualifications: Strong communicator with experience in fast-paced settings and content creation.
- Other info: Flexible work schedule with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Welcome to KFC. Home of the real ones.
We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.
All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.
THE TEAM
Our People and Culture team creates a place where people don’t just work – they thrive and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture where everyone feels supported, included, and empowered to grow.
We lead with smart, heart, and courage and are people first, always. From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about our people’s potential. We ask questions, push boundaries, and challenge the usual way of doing things – if it means building a better experience for our teams, we’re all in.
ABOUT THE ROLE:
At KFC, our restaurants are where the magic happens – 30,000 people showing up every day to serve food we’re proud of and experiences that matter. The Operations Communications & Events Manager is the partner that keeps those teams connected, informed, and fired up. You’ll lead the charge on how we talk to our people, turning strategy into stories and plans into purpose.
WHAT YOU\’LL SPEND YOUR TIME DOING:
Lead how we talk to our teams.
You’ll shape and deliver clear, engaging content that keeps our 30,000+ team members informed, inspired, and ready to serve up greatness. From weekly updates to urgent comms, you’ll make sure everything we say is timely, consistent, and true to our brand.
Be the go-to for cross-functional comms.
You’ll own the “window” communication process — bringing together teams across Marketing, Innovation, REX, and Supply Chain (plus our agency partners) to create high-quality, useful, and on-brand content. You’ll act as a strategic partner, making sure everything we share helps restaurants deliver on our goals.
Bring our big moments to life.
You’ll manage comms for new product and system launches – adding operational insight early, overseeing testing, and ensuring every tool and message is clear, actionable, and ready for the field.
Keep the system connected.
You’ll create and deliver key business updates – from monthly comms to all-team cascades (virtual or in-person). You’ll help leaders land the big messages and reinforce our priorities with clarity and confidence.
Champion our people stories.
You’ll lead our employer brand advocacy programme – shining a light on real team member stories that show pride, purpose, and the heart of who we are. You’ll partner with Internal Comms and People teams to activate ambassadors, create shareable content, and spark engagement across our channels.
Make one of our biggest celebrations of the year unforgettable.
You’ll own the planning and delivery of our annual Franchise Celebration Day and Awards – managing content, timelines, and logistics with agency partners to create a seamless, high-energy event that celebrates our people and brings our brand to life.
WHAT WE\’D LOVE FROM YOU:
ABOUT YOU
- A natural communicator – strong writer, confident speaker, and a great storyteller who knows how to make messages land.
- Comfortable presenting and facilitating – whether it’s a live room full of people or a virtual call, you know how to keep it engaging.
- Organised and on top of the details – you can juggle multiple priorities without breaking a sweat.
- Confident using Microsoft 365 tools (PowerPoint, Teams, Outlook, Word), and bonus points if you’ve worked with content or design platforms too.
- Great with people – skilled at managing stakeholders, building relationships, and influencing across all levels of the business.
- Analytical mindset — you’re curious about what’s working (and what’s not) and use data to shape smarter communication strategies.
EXPERIENCE
- You are a seasoned internal or operations comms professional – ideally in a fast-paced, multi-site, or retail/hospitality environment where no two days are the same.
- Proven track record managing cross-functional projects and working with external agency partners to get things done.
- Hands‑on experience creating content that connects with different audiences across multiple channels.
- A solid understanding (or background) in marketing and brand activation – you get how comms and brand work together to drive impact.
WHAT’S IN IT FOR YOU:
We offer benefits that make your life that little bit easier, because we know the juggle is real.
From flexible, hybrid working to Fri‑Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.
You’ll get:
- Hybrid working from our Woking RSC (just 24 mins from London) – Our People & Culture team spends Tuesdays and Wednesdays F2F and this role requires infrequent restaurant visits (1-2 times a month).
- Up to 11% company pension contributions
- Fri‑Yay finishes at 1pm every Friday
- 25 days’ holiday (plus bank hols) a
- 5 Live Well Days a year, just for you
- Bonus scheme linked to company & personal performance
- Private healthcare, Digital GP access & mental health coaching
- Enhanced parental leave and flexible return options
- Study support, income protection, life cover & more
- And yes – 25% off the chicken
Because real ones deserve real rewards.
THE ROAD TO BECOMING A REAL ONE…
- Apply (Go on… do it) – send us your CV and answer a couple of app questions.
- Intro call with our Talent Team
- Virtual call with Hiring Manager + Colleague
- F2F interview & Task at our HQ, Home of The Real Ones in Woking
KFC FOR EVERYONE:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work.
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups from all industries.
If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
Ready?
We hope so, if you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t – we’d still love to hear from you.
Beware of fake job postings using Yum! and/or our brand logos — KFC, Pizza Hut, Taco Bell and Habit Burger & Grill — on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
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Operations Communications & Events Manager employer: KFC UK & Ireland
Contact Detail:
KFC UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Communications & Events Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KFC UK & Ireland on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research KFC's recent campaigns and events. Being able to discuss how you can contribute to their communications strategy will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Show off your storytelling skills! During interviews, share examples of how you've successfully communicated complex ideas in engaging ways. This is key for the Operations Communications & Events Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the KFC team!
We think you need these skills to ace Operations Communications & Events Manager
Some tips for your application 🫡
Craft Your Story: When you're writing your application, think of it as telling a story. We want to see how your experiences connect with the role of Operations Communications & Events Manager. Highlight your communication skills and any relevant projects you've worked on that showcase your ability to engage and inform.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your CV and answers are easy to read. Use bullet points where possible to break down your achievements and responsibilities, especially in previous roles related to internal communications.
Show Your Passion: Let your enthusiasm for the role shine through! We love candidates who are genuinely excited about the opportunity to connect teams and bring stories to life. Share why you’re interested in working with us at KFC and how you can contribute to our mission.
Tailor Your Application: Make sure to customise your CV and responses to align with the job description. We’re looking for specific skills and experiences, so don’t hesitate to highlight those that match what we’re after. And remember, apply through our website to ensure your application gets to us directly!
How to prepare for a job interview at KFC UK & Ireland
✨Know Your Audience
Before the interview, get familiar with KFC's brand and values. Understand their communication style and how they engage with their team members. This will help you tailor your responses and show that you're aligned with their mission.
✨Showcase Your Storytelling Skills
As an Operations Communications & Events Manager, storytelling is key. Prepare examples of how you've effectively communicated complex ideas in a clear and engaging way. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple projects and priorities. Share specific tools or methods you use to stay organised, especially when coordinating cross-functional communications. This will highlight your ability to juggle tasks effectively.
✨Engage with Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if KFC is the right fit for you. Consider asking about their approach to internal communications or how they celebrate team successes.
