At a Glance
- Tasks: Lead product strategy and improve our digital platforms for a better customer experience.
- Company: Join KFC, a beloved brand serving communities since 1939.
- Benefits: Enjoy hybrid working, early finishes, generous holiday, and private healthcare.
- Other info: Inclusive workplace encouraging applications from all backgrounds.
- Why this job: Be part of a dynamic team shaping the future of KFC's digital experience.
- Qualifications: Strong product management experience and technical understanding required.
The predicted salary is between 60000 - 80000 £ per year.
Welcome to KFC. Home of the real ones. We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
Our Digital team are the people behind the platforms that help guests get their KFC fix, and help our restaurants, franchise partners and business teams make it happen. From menus and pricing to ordering, payments, integrations and fulfilment, we build the tech that keeps our digital experience simple, reliable and ready for what’s next. If you’re curious, commercially minded, and love solving the messy problems behind great customer experiences, you’ll feel right at home here.
We’re looking for a Senior Product Manager to own a key platform product domain, starting with Menu, one of the most important parts of our digital ecosystem. You’ll get under the skin of how our products work, how restaurants use them, how customers experience them, and how they drive commercial value. Then you’ll turn that insight into clear product direction, smart trade-offs and measurable outcomes. This is a role for someone who can sit comfortably between strategy, tech, operations and commercial priorities. You don’t need to code, but you do need to understand enough to have proper conversations with engineers, architects, data teams and technical partners.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Product Ownership: Own the strategy, roadmap and outcomes for a key platform product domain, initially focused on Menu.
- Problem Solving: Lead discovery to understand the real customer, restaurant, franchisee and business problems worth solving.
- Delivery & Impact: Prioritise and deliver improvements that make our platforms more reliable, scalable, simple to use and commercially effective.
- Stakeholder Partnership: Work closely with Engineering, Architecture, Data, UX, Operations, Marketing, Commercial, Customer Care, Tech and Restaurant Excellence to bring the right solutions to life.
- Smarter Decisions: Use data, insight and product metrics to guide priorities, measure success and keep improving post-launch.
- Future Thinking: Explore how AI and emerging tech can help us move faster, reduce cost, improve productivity and create better outcomes for the business.
WHAT WE LOVE FROM YOU:
We’re looking for a senior product thinker who can bring clarity to complexity, make confident decisions in ambiguity and keep everyone focused on outcomes, not just outputs. You’ll be commercially sharp, technically curious and able to balance what our guests want, what our restaurants need and what the business needs to deliver. You’ll build trust quickly, communicate simply, challenge constructively and know when to zoom out on strategy or get into the detail.
EXPERIENCE
- Strong product management experience, ideally owning strategy and outcomes for a digital, platform, technical or operational product.
- Experience working with platform products, internal tools, digital commerce, retail tech, restaurant tech or complex operational systems.
- Strong technical understanding, with confidence working alongside engineering, architecture and third-party partners.
- Experience building product roadmaps, defining requirements, writing user stories, setting success metrics and making trade-off decisions.
- Confident working across complex stakeholder groups, including commercial, operations, technology, customer-facing teams, partners and senior leaders.
- Experience using data, insight and product metrics to prioritise work, assess performance and improve product direction.
- Experience with agile teams, discovery, experimentation, iterative delivery and continuous improvement.
- Bonus points for experience with menu management, pricing, digital ordering, POS integrations, APIs, cloud platforms, payments, content management or enterprise SaaS.
WHAT’S IN IT FOR YOU:
We offer benefits that make your life that little bit easier, because we know the juggle is real. From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work. You’ll get:
- Hybrid working from our Woking RSC (just 24 mins from London). This role is required to be in F2F twice per week.
- Up to 11% company pension contributions.
- Fri-Yay finishes at 1pm every Friday.
- 25 days’ holiday (plus bank hols) a5 Live Well Days a year, just for you.
- Bonus scheme linked to company & personal performance.
- Private healthcare, Digital GP access & mental health coaching.
- Enhanced parental leave and flexible return options.
- Study support, income protection, life cover & more.
- And yes - 25% off the chicken.
Because real ones deserve real rewards.
THE ROAD TO BECOMING A REAL ONE...
Apply (Go on... do it) – send us your CV and answer a couple of app questions. Intro call with our Talent Team. Virtual call with Hiring Manager + another technical lead. F2F interview (and potentially a task) at our HQ, Home of The Real Ones in Woking.
KFC FOR EVERYONE:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups from all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
Ready? We hope so, if you’re ready to be part of our community, now’s the time to apply. Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
Senior Product Manager in Woking employer: KFC UK & I
At KFC, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture where every team member can thrive. With flexible hybrid working options from our Woking RSC, generous benefits including early finishes on Fridays, and a strong commitment to employee growth and well-being, we empower our 36,000-strong team to reach their full potential while enjoying the perks of being part of one of the world's most iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager in Woking
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like KFC UK & I!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at KFC UK & I would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at KFC UK & I through your school's career services!
We think you need these skills to ace Senior Product Manager in Woking
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager position at KFC UK & I. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at KFC UK & I
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
