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- Tasks: Provide top-notch tech support to 1000+ KFC restaurants and help solve their tech challenges.
- Company: Join KFC, a beloved brand serving communities since 1939.
- Benefits: Enjoy hybrid working, early finishes, generous holiday, and private healthcare.
- Other info: Flexible work culture with excellent career growth opportunities.
- Why this job: Be part of a dynamic tech team shaping the future of KFC's digital experience.
- Qualifications: Passion for technology, support desk experience, and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Welcome to KFC. Home of the real ones. We sell the world's best chicken. Seriously. And we've done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we're proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world's most iconic brands.
THE TEAM
Our Tech team is a 60+ strong team of curious minds, building the digital experiences that power KFC – from app to kiosk, delivery to checkout. We work cross-functionally, move fast, and stay focused on what matters: creating smart solutions that make things better for our customers and our teams.
About the role
An exciting opportunity has arisen within our Technology department. We are looking to recruit a third line support analyst who will be responsible for providing world class support, development & customer service to 1000+ KFC stores. The nature of the duties may vary depending on the successful applicant's background and will fall between Support and Development:
- Provide 3rd level technical support to all KFC 1000+ restaurants in the UK and ROI by working with store employees to resolve technical, training or systems issues.
- Support other members of the Technology team regarding all restaurant systems and devices, including POSs, Back of House PCs & Laptops including systems to manage cash, stock, pack screens, security and reporting.
- Resolve issues as they occur while pro-actively investigating and documenting longer-term solutions to resolve repeat issues.
- Supporting Tech projects through the development & implementation.
- Analysing statistical data to find solutions to repeating issues. Documenting and sharing new procedures with other members of the Technology team.
- Working closely with our third-party support partners, such as Fujitsu.
- Development, support and administration of kiosks, delivery & online ordering solutions.
- Testing and approval for any development changes relating to the above.
- Collaboration on the support of new technology and processes into restaurants.
- Cross functionally collaboration with Ops, Marketing, BI, Restaurant Tech, Finance and Digital Teams.
- Weekend on call support (1 day approx every 3 weeks).
What we love from you:
- A proven passion for technology & the digital future with a willingness to learn new Tech skills.
- Support desk experience.
- Demonstrate the ability to manage multiple stakeholders.
- Technical ability on IT engineering or networking experience desired.
- Ability to set up and maintain automated data processes.
- Microsoft office suite experience.
About You:
- Flexible approach to work.
- Strong and confident verbal & written communication skills.
- Excellent customer facing skills & the ability to manage user expectations.
- Excellent customer service skills.
- Quality and accuracy at the heart of everything that you do.
What's in it for you:
We offer benefits that make your life that little bit easier — because we know the juggle is real. From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we've created a package that supports the real you, in and out of work.
- Hybrid working from our Woking RSC (just 24 mins from London).
- Up to 11% company pension contributions.
- Fri-Yay finishes at 1pm every Friday.
- 25 days' holiday (plus bank hols).
- 5 Live Well Days a year, just for you.
- Bonus scheme linked to company & personal performance.
- Private healthcare, Digital GP access & mental health coaching.
- Enhanced parental leave and flexible return options.
- Study support, income protection, life cover & more.
- And yes — 25% off the chicken.
THE ROAD TO BECOMING A REAL ONE...
Apply (Go on... do it) – send us your CV and answer a couple of app questions. Intro call with our Talent Team. Virtual call with Hiring Manager. Virtual call with the Senior Manager. Ready? We hope so, if you're ready to be part of our community, now's the time to apply.
Beware of fake job postings using Yum and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
Tech Hub Analyst KFC RSC in Guildford employer: KFC UK & I
Contact Detail:
KFC UK & I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Hub Analyst KFC RSC in Guildford
✨Tip Number 1
Get to know KFC's culture and values before your interview. We want to see how you fit into our team, so show us your passion for our brand and what makes you a 'real one'.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of IT support and systems management. We love candidates who can demonstrate their technical prowess and problem-solving abilities.
✨Tip Number 3
Be ready to share examples of how you've tackled challenges in previous roles. We want to hear about your experiences with customer service and how you've resolved issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team at KFC.
We think you need these skills to ace Tech Hub Analyst KFC RSC in Guildford
Some tips for your application 🫡
Be Yourself: KFC wants to see the real you, so don’t hold back! Let your personality shine through in your application. Share your passion for technology and how it aligns with KFC's mission.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in tech support and customer service. Use keywords from the job description to show that you’re a perfect fit for the role.
Show Your Problem-Solving Skills: Since the role involves resolving technical issues, include examples of how you've tackled challenges in the past. This will demonstrate your analytical skills and ability to think on your feet.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the KFC family!
How to prepare for a job interview at KFC UK & I
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge, especially around IT engineering and networking. Be ready to discuss your support desk experience and how you've tackled technical issues in the past. This role is all about providing top-notch support, so show them you're passionate about technology!
✨Show Off Your Communication Skills
Since you'll be working with various stakeholders, it's crucial to demonstrate strong verbal and written communication skills. Practice explaining complex tech concepts in simple terms, as you'll need to manage user expectations effectively. Think of examples where you've successfully communicated with customers or team members.
✨Be Ready for Problem-Solving
Prepare to showcase your analytical skills by discussing how you've resolved recurring issues in previous roles. Bring examples of how you've documented solutions and shared them with your team. KFC values proactive problem-solving, so highlight your ability to think on your feet!
✨Embrace the KFC Culture
Familiarise yourself with KFC's values and culture. They want someone who can fit into their community and contribute positively. Share why you’re excited about the opportunity to work with KFC and how you can help enhance their digital experiences. Show them that you’re not just looking for a job, but a place where you can grow and make an impact!