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For Companies At a Glance
- Tasks: Lead KFC's digital delivery operations and manage key partnerships with major aggregators.
- Company: Join the iconic KFC team, known for its vibrant culture and commitment to excellence.
- Benefits: Enjoy hybrid working, generous holiday, private healthcare, and a bonus scheme.
- Why this job: Make a real impact in a fast-paced environment while driving innovation in digital delivery.
- Qualifications: Experience in strategic partnerships and a strong understanding of restaurant operations required.
- Other info: Be part of a diverse team that values your unique perspective and supports your growth.
The predicted salary is between 60000 - 75000 ÂŁ per year.
ABOUT THE ROLE
To lead and strategically develop KFC's digital delivery operations across 1,000+ UKI restaurants, serving as the primary operations lead for aggregator partnerships and cross‑functional digital initiatives. This role drives operational excellence through strategic relationship management, field leadership support, and ownership of critical delivery work‑streams while ensuring seamless integration between digital product teams and field operations.
WHAT WILL YOU SPEND YOUR TIME DOING
- Aggregator Partnership Leadership: Lead and own all operational aspects of aggregator relationships (Deliveroo, Uber Eats, Just Eat), serving as the primary KFC operations representative and driving strategic partnership initiatives.
- Delivery Strategy Ownership: Own and deliver on delivery strategy workstreams as prioritised by the aggregator channel squad, ensuring alignment with business objectives and operational capability.
- Cross‑Functional Digital Leadership: Serve as the face of Operations for all cross‑functional digital initiatives, providing operational guardrails, approvals, and strategic feedback for digital product teams including D&A, Kiosk, Menu, and BCPF initiatives.
- Senior Stakeholder Management: Act as primary point of contact for Digital operations with Leadership Team and cross‑functional teams, representing digital operations in strategic forums and business planning sessions.
- Field Operations Support: Provide escalation support and strategic guidance to ARLs on all digital operations queries, leading comprehensive engagement and coaching programmes through field visits and virtual sessions to drive performance transformation.
- Aggregator‑Field Partnership Facilitation: Host and facilitate aggregator‑field partnership visits to strengthen operational alignment and drive mutual understanding of operational requirements.
- Performance Analysis & Insights: Own data analysis and reporting for delivery operations, providing strategic insights to drive business decisions and identify growth opportunities.
- Operational Framework Development: Lead development of operational frameworks and best practices for digital delivery operations, ensuring scalable and effective operational standards across the business.
- Team Leadership & Development: Coach and develop the Digital Operations Implementation Manager, providing strategic guidance, performance management, and professional development to build capability and drive team effectiveness.
KNOWLEDGE, SKILL AND EXPERTISE
- Proven track record of leading strategic initiatives and driving organisational change.
- Strong business acumen with ability to influence without authority at senior levels.
- Experience in strategic partnership management and relationship development.
- Deep understanding of restaurant operations and digital delivery ecosystems.
- Comprehensive knowledge of aggregator platforms and operational requirements.
- Experience with digital product development and cross‑functional collaboration.
- Strong track record of driving operational performance improvements through field engagement.
- Experience in managing complex stakeholder relationships across multiple organisational levels.
- Proven ability to represent function/brand in strategic forums and external partnership.
ABOUT YOU
- A genuine team player.
- A self‑starter with curiosity, energy and adaptability.
- Hungry to learn and thrive in a small, mighty team.
- A practical problem‑solver with strong commercial instincts.
- Obsessed with high standards, momentum and getting things done.
- And of course… a true KFC believer.
WHAT’S IN IT FOR YOU
- We offer benefits that make your life that little bit easier, because we know the juggle is real.
- Hybrid working from our Woking RSC (just 24 mins from London). The role is remote based but occasional visits to our RSC will be required.
- Up to 11% company pension contributions.
- Fri‑Yay finishes at 1pm every Friday.
- 25 days’ holiday (plus bank holidays).
- 5 Live Well Days a year, just for you.
- Bonus scheme linked to company & personal performance.
- Private healthcare, Digital GP access & mental health coaching.
- Enhanced parental leave and flexible return options.
- Study support, income protection, life cover & more.
- And yes—25% off the chicken.
KFC FOR EVERYONE
Whatever you are and wherever you’re from, KFC is a place where you can bring the real you to work. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from under‑represented groups from all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
Compensation: Competitive salary.
HR Busines Partner employer: KFC UK & I - Operations (Restaurant Excellence)
Contact Detail:
KFC UK & I - Operations (Restaurant Excellence) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Busines Partner
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KFC, especially those in digital operations or HR. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by understanding KFC's digital delivery strategy. Familiarise yourself with their aggregator partnerships and think about how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Be ready to discuss real-life examples of how you've driven operational excellence in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows you’re genuinely interested in joining the KFC team.
We think you need these skills to ace HR Busines Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in strategic partnership management and digital operations. We want to see how your skills align with the role of HR Business Partner at KFC!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven operational performance improvements or led strategic initiatives. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through! We’re looking for genuine team players who are self-starters. Share what makes you passionate about the role and why you believe in KFC’s mission.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at KFC UK & I - Operations (Restaurant Excellence)
✨Know Your Aggregators
Familiarise yourself with the key aggregator platforms like Deliveroo, Uber Eats, and Just Eat. Understand their operational requirements and how they align with KFC's delivery strategy. This knowledge will help you demonstrate your expertise and readiness to lead these partnerships.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully led strategic initiatives in the past. Be ready to discuss how you can drive operational excellence and influence senior stakeholders without direct authority. Highlight your ability to align digital operations with business objectives.
✨Emphasise Cross-Functional Collaboration
Be prepared to talk about your experience working with cross-functional teams. Share specific instances where you've facilitated collaboration between different departments, especially in digital product development. This will show that you can effectively serve as the face of Operations.
✨Demonstrate Your Coaching Skills
Since team leadership is crucial for this role, think of ways you've coached or developed others in previous positions. Discuss your approach to performance management and how you can build capability within the team. This will highlight your commitment to team effectiveness and growth.