At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with digital orders.
- Company: Join KFC, a brand known for its iconic reputation and community spirit.
- Benefits: Earn up to £12.21, enjoy free food on shift, and get 25% staff discount.
- Other info: We celebrate diversity and encourage everyone to apply!
- Why this job: Kickstart your leadership career while making guests feel valued and supported.
- Qualifications: Great communication skills, quick problem-solving, and tech-savvy.
The predicted salary is between 25400 - 25400 £ per year.
We serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation of our brand.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
WHAT'S IN IT FOR YOU
- Pay rate: Up to £12.21
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift.
- 25% staff discount.
KFC FOR EVERYONE
Our promise: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
READY? We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried, you aren’t ticking all the boxes? We’d still love to hear from you.
Team Member - Guest Experience Lead employer: KFC South Woodham Ferrers - Burnham Road
At KFC, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued and empowered to grow. As a Guest Experience Lead, you'll enjoy competitive pay, free meals during shifts, and a generous staff discount, all while being part of a supportive community that champions diversity and personal development. Join us in delivering exceptional service and making every guest feel at home, all while taking the first step towards a rewarding leadership career.
Contact Details:
KFC South Woodham Ferrers - Burnham Road Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Guest Experience Lead
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face for guests, it’s crucial to come across as approachable and confident. Try role-playing with a friend or family member to get comfortable answering questions and handling complaints.
✨Tip Number 3
Show off your tech-savviness during the interview. Be ready to discuss how you can help guests navigate digital orders smoothly. Maybe even share a personal experience where you helped someone with tech — it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that first step towards a rewarding career with us.
We think you need these skills to ace Team Member - Guest Experience Lead
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and enthusiasm for guest experience.
Know the Role:Make sure you read the job description carefully. Highlight your relevant skills and experiences that match what we're looking for, especially around communication and tech-savviness. Show us why you’d be a great fit!
Keep it Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon—this helps us understand your message without any confusion.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at KFC South Woodham Ferrers - Burnham Road
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the brand.
✨Show Off Your Communication Skills
Practice clear and friendly communication. During the interview, demonstrate how you can engage with guests and handle questions or complaints. Use examples from past experiences to highlight your ability to connect with people.
✨Be Tech-Savvy
Brush up on your digital ordering knowledge. Be prepared to discuss how you would assist guests with kiosks or apps. Showing that you can make tech feel easy will set you apart as a candidate who can enhance the guest experience.
✨Think on Your Feet
Prepare for situational questions where you might need to solve problems quickly. Think of examples where you’ve successfully handled unexpected challenges. This will showcase your ability to stay calm under pressure and keep things running smoothly.
