At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with digital orders.
- Company: Join KFC, a brand that values diversity and inclusion.
- Benefits: Earn up to £12.21 per hour, enjoy free food, and get a 25% staff discount.
- Other info: We encourage applications from all backgrounds and provide support for everyone.
- Why this job: Kickstart your leadership career while making guests feel valued and supported.
- Qualifications: Great communication skills and tech-savvy with digital ordering.
The predicted salary is between 12 - 12 £ per hour.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
WHAT'S IN IT FOR YOU
- Pay rate: Up to £12.21 per hour.
- Opportunity to take the first step toward a rewarding leadership career.
- Free food and drink on shift.
- 25% staff discount.
KFC FOR EVERYONE
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
Team Member employer: KFC Shaftsbury - Ivy Cross
At KFC Shaftsbury - Ivy Cross, we pride ourselves on fostering a vibrant and inclusive work culture where every team member can express their individuality while delivering exceptional service. Enjoy benefits like free food on shift, opportunities for personal growth, and a supportive environment that values teamwork and energy, making it an ideal place for those seeking meaningful employment in the fast-paced hospitality sector.
Contact Details:
KFC Shaftsbury - Ivy Cross Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests, it’s crucial to sound friendly and confident. Try role-playing with a friend or family member to get comfortable with common scenarios you might face on the job.
✨Tip Number 3
Be tech-savvy! Familiarise yourself with digital ordering systems and apps. If you can demonstrate your knowledge during the interview, it’ll show that you’re ready to help guests navigate tech without any hassle.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and enthusiasm for the role.
Know the Role:Make sure you read the job description carefully. Highlight your experience with customer service and tech-savviness in your application. We love candidates who can connect the dots between their skills and what we’re looking for!
Keep it Clear and Concise:We appreciate a straightforward application. Use clear language and get to the point quickly. This shows us that you can communicate effectively, which is super important for the Team Member role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KFC Shaftsbury - Ivy Cross
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the company.
✨Practice Your Communication Skills
Since great communication is key for this role, practice speaking clearly and confidently. You could even role-play with a friend to simulate common guest interactions, which will help you feel more at ease during the actual interview.
✨Show Off Your Tech Savviness
Brush up on your digital ordering knowledge. Familiarise yourself with how kiosks and apps work, so you can demonstrate your ability to help guests navigate these tools effortlessly. This will highlight your tech skills during the interview.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you’ve had to think on your feet or resolve issues quickly. Be ready to share these stories in your interview to showcase your ability to handle complaints and keep things running smoothly.
