At a Glance
- Tasks: Welcome guests, answer questions, and ensure smooth digital ordering.
- Company: Join KFC, a beloved brand serving communities since 1939.
- Benefits: Up to £12.21 pay, free food on shift, and 25% staff discount.
- Other info: Inclusive workplace with opportunities for personal growth and leadership.
- Why this job: Be the friendly face that makes a difference in guest experiences.
- Qualifications: Great communication skills and tech-savvy problem-solving abilities.
The predicted salary is between 25400 - 25400 £ per year.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective. See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.
WHAT'S IN IT FOR YOU
- Pay rate: Up to £12.21
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift
- 25% staff discount
KFC FOR EVERYONE
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
READY? We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried, you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
Team Member - Guest Experience Lead in Poole employer: KFC Poole - The Dolphin Centre
At KFC, we pride ourselves on being more than just a workplace; we are a community that values each individual’s unique contributions. As a Team Member - Guest Experience Lead, you will enjoy a vibrant work culture that prioritises personal growth and development, with opportunities to advance your career in a supportive environment. With benefits like free food on shift, a generous staff discount, and a commitment to inclusivity, KFC is an excellent employer for those looking to make a meaningful impact while enjoying their work.
Contact Details:
KFC Poole - The Dolphin Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Guest Experience Lead in Poole
✨Tip Number 1
First things first, be yourself! When you walk into that interview, let your personality shine through. Remember, they’re looking for someone who fits in with the team, so show them the real you.
✨Tip Number 2
Know the menu like the back of your hand. Brush up on the offerings and any current promotions. This shows you’re genuinely interested and ready to engage with guests right from the get-go.
✨Tip Number 3
Practice your communication skills! Whether it’s answering questions or handling complaints, being clear and friendly is key. Role-play with a mate if you need to — it’ll help you feel more confident.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the KFC family. Plus, we love seeing those applications come in!
We think you need these skills to ace Team Member - Guest Experience Lead in Poole
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know the real you, so don’t be afraid to show us what makes you unique.
Know the Role:Make sure you read the job description carefully. Highlight your relevant experience and skills that match what we're looking for in a Guest Experience Lead. Show us you understand what it takes to make our guests feel welcome!
Keep It Clear and Friendly:Use clear and friendly language in your application. Remember, great communication is key for this role, so let that come across in your writing. We want to see your confidence and warmth!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KFC Poole - The Dolphin Centre
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the company.
✨Show Off Your Communication Skills
Practice how you would greet a guest or handle a complaint. Use friendly, clear language and demonstrate your ability to stay calm under pressure. This is key for a Guest Experience Lead, so be ready to showcase your communication prowess.
✨Be Tech-Savvy
Brush up on your digital ordering knowledge. Familiarise yourself with how kiosks and apps work, and think about how you would explain these to guests. Being able to make tech feel easy will set you apart from other candidates.
✨Demonstrate Problem-Solving Skills
Think of examples from your past experiences where you’ve had to think on your feet and resolve issues quickly. Be prepared to share these stories during the interview to highlight your ability to handle challenges effectively.
