At a Glance
- Tasks: Welcome guests, assist with orders, and ensure a smooth experience.
- Company: Join KFC, a beloved brand serving communities since 1939.
- Benefits: Up to £12.21 per hour, free food on shift, and 25% staff discount.
- Other info: Inclusive workplace that values your unique perspective.
- Why this job: Kickstart your leadership career in a fun, supportive environment.
- Qualifications: Great communication skills and tech-savvy problem solvers.
The predicted salary is between 25400 - 25400 £ per year.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective. See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.
WHAT'S IN IT FOR YOU
- Pay rate: Up to £12.21
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift
- 25% staff discount
KFC FOR EVERYONE
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
READY? We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried, you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
Guest Experience Lead - Start Your Leadership Career in Poole employer: KFC Poole - The Dolphin Centre
At KFC, we pride ourselves on being more than just a workplace; we are a community that values each individual’s unique contributions. As a Guest Experience Lead, you will enjoy a vibrant work culture that prioritises personal growth and development, with opportunities to advance your leadership career while serving delicious food in a welcoming environment. With benefits like free meals during shifts and a generous staff discount, plus our commitment to inclusivity and support for all employees, KFC is an excellent employer for those looking to make a meaningful impact.
Contact Details:
KFC Poole - The Dolphin Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead - Start Your Leadership Career in Poole
✨Tip Number 1
Get to know the company inside out before your interview. Familiarise yourself with their values, menu, and what makes them tick. This way, you can show off your enthusiasm and make a real connection during your chat.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face for guests, being clear and confident is key. Try role-playing with a mate to nail down how you'd handle different guest scenarios.
✨Tip Number 3
Show off your tech-savviness! Brush up on how digital ordering works and think of ways to explain it simply. You want to make guests feel at ease, so being a pro at the tech side will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the KFC family. Plus, we love seeing those applications come in directly!
We think you need these skills to ace Guest Experience Lead - Start Your Leadership Career in Poole
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Know the Role:Take a good look at the job description and make sure you understand what we're looking for. Tailor your application to highlight your relevant skills and experiences that match the Guest Experience Lead role.
Keep it Clear and Friendly:Use clear and friendly language in your application. Remember, great communication is key for this role, so show us you can talk the talk right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at KFC Poole - The Dolphin Centre
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the company.
✨Practice Your Communication Skills
Since great communication is key for this role, practice speaking clearly and confidently. You could even role-play with a friend to simulate common guest interactions. This will help you feel more at ease during the actual interview.
✨Show Off Your Tech Savvy
Brush up on your digital ordering knowledge. Familiarise yourself with how kiosks and apps work, so you can demonstrate your ability to help guests navigate these tools effortlessly. Being tech-savvy will definitely give you an edge.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you’ve had to think on your feet or resolve issues quickly. Be ready to share these stories during the interview to showcase your problem-solving skills and ability to stay calm under pressure.
