At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with digital orders.
- Company: Join a vibrant team at KFC, where every day is about great service.
- Benefits: Earn up to £12.21, enjoy free food on shift, and get 25% staff discount.
- Other info: We celebrate diversity and encourage everyone to apply!
- Why this job: Kickstart your leadership career while making guests feel valued and happy.
- Qualifications: Great communication skills and tech-savvy; quick problem-solving is a must.
The predicted salary is between 12 - 12 € per hour.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
BENEFITS
We offer benefits that make your life a little easier. Pay rate: Up to £12.21. Take the first step toward a rewarding leadership career. Free food and drink on shift. 25% staff discount.
Equal Opportunity Employer
We promise that every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We encourage applications from underrepresented groups.
Ready? We hope you’re ready to be part of our community. Apply now.
Team Member - Guest Experience Lead employer: KFC Liverpool - Stonedale Retail Park
At KFC, we pride ourselves on creating a vibrant and inclusive work environment where every Team Member is valued and empowered to deliver exceptional guest experiences. With competitive pay, free meals during shifts, and a supportive culture that encourages personal growth and development, you'll find a rewarding career path right here in our community. Join us and be part of a team that celebrates diversity and fosters a sense of belonging for all.
Contact Detail:
KFC Liverpool - Stonedale Retail Park Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Guest Experience Lead
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect better during your chat!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member, focusing on being friendly and clear. Remember, as a Guest Experience Lead, making guests feel welcome is key, so show off that great energy!
✨Tip Number 3
Be ready to think on your feet. Prepare for situational questions about handling complaints or tech issues. Show us you can stay calm under pressure and solve problems like a pro!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining our team. Plus, we love seeing applications from enthusiastic candidates like you!
We think you need these skills to ace Team Member - Guest Experience Lead
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and enthusiasm for guest experience.
Know the Role:Make sure you read the job description carefully. Highlight your relevant skills and experiences that match what we’re looking for, especially your communication skills and tech-savviness!
Keep it Clear and Concise:We appreciate a straightforward application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at KFC Liverpool - Stonedale Retail Park
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the company.
✨Practice Your Communication Skills
Since great communication is key for this position, practice speaking clearly and confidently. You could even role-play with a friend to simulate common guest interactions, which will help you feel more at ease during the actual interview.
✨Show Off Your Tech Savviness
Brush up on your digital ordering knowledge. Be prepared to discuss how you would assist guests with kiosks or apps. Maybe even share a personal experience where you helped someone navigate technology smoothly.
✨Demonstrate Problem-Solving Skills
Think of examples from your past experiences where you successfully handled complaints or resolved issues on the spot. This will showcase your ability to think fast and keep things running smoothly, which is crucial for the Guest Experience Lead role.
