At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with digital orders.
- Company: Join KFC, a place where everyone is valued and supported.
- Benefits: Earn up to £12.21, enjoy free food on shift, and get 25% staff discount.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Kickstart your leadership career while being yourself in a fun environment.
- Qualifications: Great communication skills and tech-savvy attitude are a must.
The predicted salary is between 25400 - 25400 £ per year.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
KEEPING IT REAL
We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective. At KFC, everyone’s welcome — whatever your background or future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. Most importantly, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.
WHAT'S IN IT FOR YOU
- Pay rate: Up to £12.21
- Free food and drink on shift
- 25% staff discount
KFC FOR EVERYONE
Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
READY?
We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried, you aren’t ticking all the boxes? Don’t — we’d still love to hear from you.
Team Member employer: KFC Liverpool - Stonedale Retail Park
At KFC, we pride ourselves on being more than just a workplace; we are a community that values each individual’s unique contributions. As a Team Member, you will enjoy a vibrant work culture that prioritises inclusivity and personal growth, alongside benefits like free meals during shifts and a generous staff discount. With opportunities for career advancement and a commitment to supporting your aspirations, KFC is the perfect place to build a meaningful and rewarding career while being your authentic self.
Contact Details:
KFC Liverpool - Stonedale Retail Park Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you connect better during your chat!
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face for guests, it’s crucial to show off your clear and confident speaking style. Try role-playing with a friend to get comfortable answering questions and handling complaints.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital ordering systems and practice explaining them in a simple way. This will not only impress your interviewers but also show that you can help guests feel at ease with technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know the real you, so don’t be afraid to show us what makes you unique.
Know the Role:Make sure you read the job description carefully. Highlight your relevant experience and skills that match what we're looking for, especially around guest experience and tech-savviness.
Keep it Clear and Friendly:Use a friendly tone in your application. We love great communication, so keep your language clear and confident, just like you would when greeting our guests!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at KFC Liverpool - Stonedale Retail Park
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the company.
✨Practice Your Communication Skills
Since great communication is key for this position, practice speaking clearly and confidently. You could even role-play with a friend to simulate common guest interactions, which will help you feel more at ease during the actual interview.
✨Show Off Your Tech Savviness
Brush up on your digital ordering knowledge. Familiarise yourself with how kiosks and apps work, so you can demonstrate your ability to help guests navigate these tools effortlessly. This will highlight your tech skills during the interview.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you’ve had to think on your feet or resolve issues quickly. Be ready to share these stories in your interview to showcase your problem-solving abilities and calmness under pressure.
