At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with digital orders.
- Company: Join a vibrant team at KFC, where every day is about great service.
- Benefits: Earn up to £12.21, enjoy free food on shift, and get 25% staff discount.
- Other info: We celebrate diversity and encourage everyone to apply!
- Why this job: Kickstart your leadership career while making guests feel valued and happy.
- Qualifications: Great communication skills and tech-savvy; quick problem-solving is a must.
The predicted salary is between 25400 - 25400 £ per year.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
BENEFITS
We offer benefits that make your life a little easier.
- Pay rate: Up to £12.21
- Free food and drink on shift.
- 25% staff discount.
Equal Opportunity Employer
We promise that every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We encourage applications from underrepresented groups.
Ready? We hope you’re ready to be part of our community. Apply now.
Team Member - Guest Experience Lead in Liverpool employer: KFC Liverpool - Stonedale Retail Park
At KFC, we pride ourselves on creating a vibrant and inclusive work environment where every Team Member is valued and empowered to deliver exceptional guest experiences. With competitive pay, free meals during shifts, and a generous staff discount, we ensure our employees feel appreciated while they grow their skills in a fast-paced setting. Join us in fostering a culture of teamwork and support, where your contributions truly make a difference in the lives of our guests and your career.
Contact Details:
KFC Liverpool - Stonedale Retail Park Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Guest Experience Lead in Liverpool
✨Tip Number 1
When you walk into an interview, remember to bring your best energy! Greet everyone with a smile and show them you’re genuinely excited about the role. It’s all about making that first impression count!
✨Tip Number 2
Know the ins and outs of the company and the role you’re applying for. Familiarise yourself with their menu and services so you can chat confidently about how you’d enhance the guest experience. This shows you’re not just another applicant!
✨Tip Number 3
Be ready to demonstrate your problem-solving skills on the spot. Think of examples from your past where you’ve handled tricky situations or complaints. This will show them you can think fast and keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application in front of us. Plus, it shows you’re keen and ready to join the team. Let’s make this happen!
We think you need these skills to ace Team Member - Guest Experience Lead in Liverpool
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and enthusiasm for guest experience.
Know the Role:Make sure you read the job description carefully. Highlight your relevant skills and experiences that match what we're looking for, especially around communication and tech-savviness. Show us why you're the perfect fit!
Keep it Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see your strengths and how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KFC Liverpool - Stonedale Retail Park
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the company.
✨Show Off Your Communication Skills
Practice how you communicate with others. During the interview, be friendly, clear, and confident. Use examples from past experiences where you’ve successfully interacted with customers or resolved issues to demonstrate your skills.
✨Demonstrate Your Problem-Solving Ability
Think of a time when you faced a challenge and how you handled it. Be ready to share this during the interview. Employers love candidates who can think on their feet and come up with solutions quickly.
✨Get Comfortable with Technology
Since the role involves helping guests with digital orders, brush up on your tech skills. Familiarise yourself with common ordering systems and be prepared to explain how you would assist guests in using them smoothly.
