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For Companies At a Glance
- Tasks: Drive franchise performance and enhance guest experiences through data analysis and coaching.
- Company: Join KFC Europe, a leading brand known for its innovative approach and delicious chicken.
- Benefits: Enjoy a dynamic work culture, opportunities for travel, and personal development resources.
- Other info: Fluency in English is essential; knowledge of other European languages is a plus.
- Why this job: Make a real impact on franchise operations while collaborating with diverse teams across Europe.
- Qualifications: 3-5 years in QSR or retail operations; strong analytical and communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Franchise Success Coach (9-month FTC) role at KFC Europe
Join to apply for the Franchise Success Coach (9-month FTC) role at KFC Europe
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WHAT’S THE ROLE ALL ABOUT:
Are you ready to make a meaningful impact on franchise operations across KFC Europe? As a Franchise Success Coach, you’ll be at the forefront of driving outstanding performance across our franchisee base and helping them to deliver next-level guest experiences. This role involves getting deep into operational data, uncovering key insights to craft actionable strategies that drive growth and efficiency for the region.
Job Description
WHAT’S THE ROLE ALL ABOUT:
Are you ready to make a meaningful impact on franchise operations across KFC Europe? As a Franchise Success Coach, you’ll be at the forefront of driving outstanding performance across our franchisee base and helping them to deliver next-level guest experiences. This role involves getting deep into operational data, uncovering key insights to craft actionable strategies that drive growth and efficiency for the region.
Based on the UK, with regular travel to Europe, y ou’ll collaborate closely with multiple franchisees across 14 countries, combining data analytics with hands-on coaching to identify opportunities for commercial success during in-market restaurant visits. You’ll play a vital role in building operational capability by mentoring franchisees, solving complex challenges, and sharing best practices to ensure their long-term success. You’ll also lead the rollout of cutting-edge systems and initiatives designed to boost efficiency and profitability.
This is more than a job, it’s a chance to shape the future of franchise operations and elevate performance to the next level.
This is your chance to join a passionate and solution-focused team. So, are you ready to join the journey?
Whats The Scope Of Influence
As a key influencer within KFC\’s Central and Eastern European operations, spanning 19 franchisees across 25 countries and more than 1,200 restaurants, you’ll have the opportunity to drive strategic collaboration with 14 franchisees in 14 dynamic markets.
What You’ll Be Doing
Data-Driven Commercial Impact (40%)
- Dive into operational performance metrics and KFC LISTENS Guest Experience data to unlock critical insights and address root causes for continuous improvement. Pinpoint trends and uncover opportunities to drive growth and elevate results.
- Transform raw data into powerful, actionable recommendations tailored for franchisees and internal stakeholders.
- Combine restaurant visits with in-depth franchise operational reviews to deliver hands-on coaching and identify impactful commercial strategies.
- Play a pivotal role in launching innovative operational initiatives and cutting-edge systems aimed at enhancing efficiency and profitability.
Building Operational Excellence (30%)
- Work hand-in-hand with franchisees to overcome operational challenges through strategic coaching, mentoring, and sharing of best practices. Co-develop actionable short- and long-term plans designed to achieve exceptional results.
- Evaluate partners against World-Class Operational Capability benchmarks and co-create strategies to elevate KPIs.
- Support new store openings and refurbishments with meticulous operational readiness and comprehensive training programs.
- Collaborate with the Restaurant Excellence (REX) team to create seamless change management strategies for key projects and initiatives.
- Leverage unannounced restaurant visits to gain authentic insights into guest experiences and operational realities in the market.
- Celebrate the hard work and contributions of restaurant teams while ensuring follow-ups on agreed processes, systems, and tools alongside franchise operations and HR teams.
Safeguarding the Brand (15%)
- Uphold KFC’s high standards by monitoring compliance through ROCC audits, feedback loops, and targeted coaching.
- Promote and champion food safety, cleanliness, and outstanding service at all franchise locations.
- Oversee layout approvals for new or remodeled restaurants and manage operational handovers for New Store Openings.
Empowering Communication (15%)
- Cultivate trust-based relationships with all stakeholders by becoming a reliable and empathetic point of contact.
- Serve as the franchisees’ voice within the organization, understanding their challenges while utilizing negotiation and conflict-resolution skills to align with business goals.
- Inspire excellence by cascading expertise and know-how to elevate franchise operators to best-in-class levels.
Collaborate closely with HRBP and Field Training teams to ensure franchisees have robust training materials and resources to succeed.
Who You Are Collabrating With
- KFC CEE Operations: Franchise Growth Lead
- KFC CEE Teams: Restaurant Excellence, Marketing, Finance, Technology and Supply Chain
- KFC Global: Compliance & Customer Teams
- KFC Global: Counterparts for know-how sharing
SKILLS THAT WILL MAKE YOU STAND OUT FROM THE CROWD:
Bring your expertise to the table with 3–5 years of experience in QSR, hospitality, or retail operations—ideally within a dynamic franchise setting.
Showcase your exceptional analytical skills, leveraging proficiency in Excel and familiarity with cutting-edge BI tools.
Excel in communication and relationship-building, empowering collaboration at every level.
Fluency in English is a must, while knowledge of additional European languages adds a competitive edge. If you\’re ready to embrace a proactive approach and explore Europe with up to 30% travel, this opportunity is yours to seize!
#PanEurope
About Us
From the centre of the continent to the remote (and not-so-remote) coasts and islands, KFC Pan Europe is the iconic chicken restaurant brand with a unique history of innovation and success. Always original, our passion is high-quality, finger lickin’ good chicken. Yes, we also have a secret recipe. No, we can’t share it. What we can share is our heart-led, welcoming culture, where you can be your best self, make a difference and have fun.
We’re part of Yum! Brands, Inc.—collaborating across the world with our sister brands, Taco Bell, Pizza Hut and The Habit Burger Grill. KFC Pan Europe has three business units: Western Europe, Central & Eastern Europe and France. With more than 30 official languages in 150 different franchises, connecting with us is easier than ever. If you really want to do the math, we’ve also got 2,200 restaurants in 40 countries. Either way, we keep it original.
For us, the future is all about connecting food traditions and tomorrow’s technology to innovate customer experiences, our global brand and the best fried chicken you’ve ever tasted. We exist to feed people’s potential, valuing personal development and an inclusive culture. This also means having a keen social purpose and investing in mentorship, upskilling and food security. Creating opportunities for the most underserved and vulnerable groups in our communities helps grow new roots and strengthen bonds.
We want our people to be their best selves. So, we invest in skills, resources and each other. At our Pan Europe Academy, we develop leadership and train all levels of restaurant and corporate employees. From Employee Resource Groups (ERGs) to Individual Development Plans, we build meaningful careers that have real impact.
The bottom line? We bring it. Curious? We hope so.
Bring your spark, your spice and your original story. At KFC Pan Europe, we’re grounded in winning, celebrating, recognizing, welcoming and belonging. We\’ve got a big table. You have a seat at it.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Marketing, Public Relations, and Writing/Editing
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Industries
Restaurants
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Franchise Success Coach (9-month FTC) employer: KFC Europe
Contact Detail:
KFC Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Success Coach (9-month FTC)
✨Tip Number 1
Familiarise yourself with KFC's operational metrics and guest experience data. Understanding these key performance indicators will not only help you in interviews but also demonstrate your commitment to driving franchise success.
✨Tip Number 2
Network with current or former employees of KFC, especially those in franchise operations. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analytics to drive operational improvements in previous roles. This will showcase your analytical skills and ability to translate data into actionable strategies, which is crucial for this position.
✨Tip Number 4
Highlight any experience you have with coaching or mentoring in a franchise or retail environment. Being able to demonstrate your ability to build relationships and empower others will set you apart as a candidate for the Franchise Success Coach role.
We think you need these skills to ace Franchise Success Coach (9-month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in QSR, hospitality, or retail operations. Emphasise any analytical skills and familiarity with data analytics tools, as these are crucial for the Franchise Success Coach role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and KFC's mission. Discuss how your previous experiences align with the responsibilities of driving franchise performance and guest experiences.
Showcase Your Analytical Skills: Provide specific examples of how you've used data to drive decisions in past roles. Mention any experience with Excel or BI tools, as this will demonstrate your capability to analyse operational performance metrics.
Highlight Communication Abilities: Since the role involves building relationships with franchisees, illustrate your communication skills. Share instances where you've successfully collaborated with teams or resolved conflicts, showcasing your ability to inspire and mentor others.
How to prepare for a job interview at KFC Europe
✨Know Your Data
As a Franchise Success Coach, you'll be diving deep into operational data. Make sure to familiarise yourself with KFC's performance metrics and guest experience data. Prepare to discuss how you can transform this data into actionable strategies that drive growth.
✨Showcase Your Coaching Skills
This role involves mentoring franchisees and sharing best practices. Be ready to provide examples of how you've successfully coached others in the past, highlighting your ability to build relationships and empower teams.
✨Demonstrate Problem-Solving Abilities
Expect questions about overcoming operational challenges. Prepare specific examples where you've identified issues and implemented effective solutions, especially in a fast-paced environment like QSR or retail.
✨Emphasise Communication Skills
Strong communication is key in this role. Be prepared to discuss how you've built trust-based relationships with stakeholders and how you handle negotiations or conflict resolution. Highlight any experience you have in cross-cultural communication, especially given the European context.