At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with digital orders.
- Company: Join KFC, a brand known for its iconic reputation and community spirit.
- Benefits: Earn up to £12.21, enjoy free food on shift, and get 25% staff discount.
- Other info: We celebrate diversity and encourage everyone to apply!
- Why this job: Kickstart your leadership career while making guests feel valued and supported.
- Qualifications: Great communication skills, quick problem-solving, and tech-savvy.
The predicted salary is between 25400 - 25400 £ per year.
We serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation of our brand.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
WHAT'S IN IT FOR YOU
- Pay rate: Up to £12.21
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift.
- 25% staff discount.
KFC FOR EVERYONE
Our promise: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
READY? We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried, you aren’t ticking all the boxes? We’d still love to hear from you.
Team Member - Guest Experience Lead in Loanhead employer: KFC Edinburgh - Straiton Road
At KFC, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued and empowered to grow. As a Guest Experience Lead, you'll enjoy competitive pay, free meals during shifts, and a generous staff discount, all while being part of a supportive community that champions diversity and personal development. Join us in delivering exceptional service and making every guest feel at home, all while taking the first step towards a rewarding leadership career.
Contact Details:
KFC Edinburgh - Straiton Road Recruitment Team
