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For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with digital orders.
- Company: Join KFC, a brand that values inclusivity and great service.
- Benefits: Earn up to £12.21, enjoy free food on shift, and a 25% staff discount.
- Other info: We encourage applications from all backgrounds and provide support for everyone.
- Why this job: Kickstart your leadership career while making guests feel valued every day.
- Qualifications: Great communication skills and tech-savvy with digital ordering.
The predicted salary is between 25400 - 25400 £ per year.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
WHAT'S IN IT FOR YOU
- Pay rate: Up to £12.21
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift.
- 25% staff discount.
KFC FOR EVERYONE
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from under‑represented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
Team Member - Guest Experience Lead in Crewe employer: KFC Crewe - Dunwoody Way 3042
Contact Detail:
KFC Crewe - Dunwoody Way 3042 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Guest Experience Lead in Crewe
✨Tip Number 1
Be yourself! When you walk into that interview, let your personality shine through. Remember, they want to see the real you, so don’t be afraid to show off your friendly side and how you can make guests feel welcome.
✨Tip Number 2
Know the menu like the back of your hand. Before your interview, take some time to familiarise yourself with the offerings. This will not only impress them but also show that you're genuinely interested in the role and ready to help guests with their choices.
✨Tip Number 3
Practice your problem-solving skills! Think about scenarios where things might go wrong and how you would handle them. Being able to demonstrate your quick thinking and calmness under pressure will definitely set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you’re keen on joining our team. Don’t miss out on this opportunity to kickstart your career with us!
We think you need these skills to ace Team Member - Guest Experience Lead in Crewe
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and enthusiasm for guest experience.
Know the Role: Make sure you read the job description carefully. Highlight your relevant skills and experiences that match what we're looking for, especially around communication and tech-savviness. We love it when applicants connect their background to the role!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make your application easy to read and straight to the point. Use bullet points if needed to showcase your skills and experiences effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KFC Crewe - Dunwoody Way 3042
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the company.
✨Show Off Your Communication Skills
Practice how you would greet guests and handle different scenarios. Think about how to convey warmth and clarity in your responses. Being friendly and confident in your communication will be key to impressing the interviewers.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you’ve handled difficult situations in the past. Whether it’s a complaint or a tech issue, showing that you can think on your feet and resolve problems quickly will highlight your suitability for the role.
✨Get Comfortable with Technology
Familiarise yourself with digital ordering systems and apps. If you can demonstrate your tech-savviness during the interview, it’ll reassure them that you can help guests navigate these tools effortlessly.