At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with digital orders.
- Company: Join a vibrant team at KFC, where everyone matters.
- Benefits: Earn up to £12.21, enjoy free food, and get 25% staff discount.
- Other info: Equal opportunity employer encouraging diverse applications.
- Why this job: Kickstart your leadership journey while making guests feel valued.
- Qualifications: Great communication skills and tech-savvy problem-solving abilities.
The predicted salary is between 25400 - 25400 £ per year.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
- Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
- Talk the talk. Great communication — friendly, clear, and confident with everyone.
- Think fast. You don’t freeze when stuff goes wrong — you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
BENEFITS
We offer benefits that make your life a little easier.
- Pay rate: Up to £12.21
- Free food and drink on shift.
- 25% staff discount.
Equal Opportunity Employer
We promise that every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We encourage applications from underrepresented groups.
Ready? We hope you’re ready to be part of our community. Apply now.
Team Member - Guest Experience Lead employer: KFC Blackpool - Cherry Tree Road North
At KFC, we pride ourselves on creating a vibrant and inclusive work environment where every Team Member is valued and empowered to deliver exceptional guest experiences. With competitive pay, free meals during shifts, and a supportive culture that encourages personal growth and development, you'll find a rewarding career path right here in our community. Join us and be part of a team that celebrates diversity and fosters a sense of belonging for all.
Contact Details:
KFC Blackpool - Cherry Tree Road North Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Guest Experience Lead
✨Tip Number 1
Be yourself during the interview! We want to see your personality shine through. Show us how you can bring that friendly energy and genuine smile to the role.
✨Tip Number 2
Know the menu like the back of your hand. We love candidates who can chat about our offerings confidently. Brush up on our latest promos and be ready to share your recommendations!
✨Tip Number 3
Demonstrate your problem-solving skills. We’re looking for quick thinkers who can handle complaints with grace. Share examples of how you've turned a tough situation into a positive experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by us. Plus, it shows you’re serious about joining our team and making a difference in guest experiences.
We think you need these skills to ace Team Member - Guest Experience Lead
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and enthusiasm for guest experience.
Know the Role:Make sure you read the job description carefully. Highlight your relevant skills and experiences that match what we're looking for, especially around communication and tech-savviness. Show us why you’d be a great fit!
Keep it Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon—just like how you'd explain things to a guest who’s new to digital ordering.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at KFC Blackpool - Cherry Tree Road North
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the company.
✨Show Off Your Communication Skills
Practice clear and friendly communication. During the interview, demonstrate how you can engage with guests and handle questions or complaints. Use examples from past experiences to highlight your ability to connect with people.
✨Be Tech-Savvy
Brush up on your digital ordering knowledge. Be prepared to discuss how you would assist guests with kiosks or apps. Showing that you can make tech feel easy for others will set you apart as a candidate.
✨Think on Your Feet
Prepare for situational questions where you might need to solve problems quickly. Think of examples where you’ve successfully handled unexpected challenges. This will showcase your ability to stay calm and fix issues efficiently.
