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- Tasks: Drive IT support for game development, tackling complex technical challenges and improving systems.
- Company: Join Keywords Studios, a leader in creative services for the gaming industry.
- Benefits: Enjoy 25 days leave, private medical cover, and a tech scheme.
- Why this job: Be part of a dynamic team supporting top gaming companies and enhancing user experience.
- Qualifications: 6+ years in IT support with strong skills in Windows, macOS, and cloud platforms.
- Other info: Flexible, fast-paced environment with opportunities for growth and innovation.
The predicted salary is between 45000 - 55000 ÂŁ per year.
Keywords Studios is the leading technical and creative services provider to the global video games and entertainment industries. Established in 1998 and headquartered in Dublin, Keywords has a team of over 13,000 across 70 studios located in Europe, North America, South America, Australia and Asia. Our global network provides industry leading end‑to‑end follow‑the‑sun workflows to elevate our customer’s IPs across the world.
We are looking for a Senior IT Support Analyst to drive the evolution of the diverse systems, tools, and infrastructure that keep our game development studio running smoothly. This role encompasses a wide range of responsibilities, including support and management across cloud, infrastructure, networking, and core studio systems. You'll act as a senior escalation point for technical issues while contributing to the design, reliability, and improvement of IT systems.
Key Responsibilities:
- Provide 2nd and 3rd line support for complex user, system, and platform issues
- Troubleshoot advanced Windows and macOS problems at OS and application level
- Act as an escalation point for incidents affecting studio productivity
- Balance reactive support with proactive system improvement
- Support and administer cloud infrastructure
- Maintain SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
- Support VPN, secure remote access, and hybrid connectivity
- Contribute to automation efforts across systems, infrastructure, and operations
- Own endpoint management via Intune, JAMF, or similar MDM platforms
- Support backup, recovery, and business continuity solutions
- Participate in cross‑environment infrastructure planning and integration
- Automate routine administration using PowerShell, Bash, or Python
- Support and troubleshoot LAN, WAN, and cloud networking
- Configure and maintain VLANs, routing, switching, and Wi‑Fi
- Act as a technical escalation point and mentor to junior team members
- Identify opportunities to improve reliability, automation, and user experience
- Lead or actively contribute to technical initiatives across systems, platforms, and service operations
- Ensure technical knowledge is documented and accessible to support effective operations
Required Skills & Experience:
- 6+ years experience across IT support, systems, infrastructure, or networking roles
- Strong hands‑on experience with Windows and macOS
- Experience with cloud platforms (Azure/Gsuite/AWS preferred)
- Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls)
- Experience with identity, access management, and endpoint security
- Practical scripting and automation experience
- Proven experience supporting production‑critical environments
Preferred / Nice to Have:
- Experience in game development, VFX, or creative technology
- Familiarity with Unreal Engine, Unity, Perforce, or build pipelines
- Familiarity with infrastructure‑as‑code and automation frameworks (Terraform, Ansible, Azure, AWS)
- ITIL, cloud, or networking certifications
Personal Attributes:
- Flexible and resilient in a high‑volume, fast‑moving work environment
- Pragmatic, reliable, and solutions‑focused
- Technically curious and hands‑on
- Calm and methodical during incidents
- Comfortable owning systems and seeing improvements through
- Enjoys improving systems rather than just maintaining them
Benefits:
- 25 days annual leave + UK Bank Holidays
- Private Medical and Dental cover
- Group Income Protection
- Group Life Assurance
- Employee Assistance Program (EAP)
- Enhanced Employer Pension Contributions
- Cycle Scheme
- Tech Scheme
Location: Europe, United Kingdom, Nottingham
Employment Type: Full Time, Permanent
Working Pattern: Hybrid
Senior IT Support Analyst in Nottingham employer: Keywords Studios
Contact Detail:
Keywords Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the gaming and IT industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise, especially with cloud platforms and automation. This will give you an edge and show potential employers what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Windows, macOS, and networking. Practice explaining complex issues in simple terms, as communication is key in IT support roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Support Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Analyst role. Highlight your relevant experience with Windows, macOS, and cloud platforms. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support in the gaming industry. Share specific examples of how you've tackled complex technical challenges in the past.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your hands-on experience with networking, automation, and any relevant certifications. We love candidates who can demonstrate their knowledge and problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Keywords Studios
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS, as well as cloud platforms like Azure and AWS. Be ready to discuss specific troubleshooting scenarios you've handled in the past, especially those that relate to gaming or creative technology.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've balanced reactive support with proactive improvements in previous roles. Keywords Studios values candidates who can not only fix issues but also enhance system reliability and user experience.
✨Get Familiar with Their Tools
Research the tools and platforms mentioned in the job description, such as Microsoft 365, Jira, and Confluence. Being able to speak confidently about these tools will show that you're serious about the role and understand their operational needs.
✨Demonstrate Your Team Spirit
As a senior analyst, you'll be expected to mentor junior team members. Think of ways to highlight your collaborative experiences and how you've contributed to team success in high-pressure environments. Keywords Studios is looking for someone who thrives in a dynamic setting!