Enterprise Account Manager in London

At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world‐class support for the creators who shape the industry. Since 1998, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations. Our goal is simple: to be the go‐to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences.

As an Enterprise Account Manager, you will be a key member of the Player Engagement Sales & Business Development team, managing relationships with some of the world's largest enterprise game companies. You will develop and execute enterprise account plans, expand product adoption, and uncover whitespace opportunities within existing accounts. You will work cross‐functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues using data and real‐world insights. You will also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.

• Account Management & Strategy
  • Build and execute enterprise account plans, including defining strategies to expand share of wallet within existing customers by addressing whitespace opportunities.
  • Work closely with product and customer success teams to expand adoption of Player Engagement services.
  • Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services.
  • Work with the production team to protect revenues.
  • Receive & respond to customer RFIs/RFPs.
  • Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services.
• Analytics
  • Report on weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals.
• Communication
  • Work cross‐functionally with internal teams to ensure alignment on account strategy and customer objectives.
  • Communicate effectively with senior‐level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships.
  • Act as a trusted advisor, providing guidance and support to enterprise clients.

Qualifications

• 5-7+ years of Account Management experience supporting Game Industry customers.
• Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
• Proven experience managing and growing an existing book of business in excess of $20M+ ACV.
• Experience selling to or working within the Player Engagement ecosystem.
• Strong critical thinking, commercial creativity, and process‐driven execution.
• Data‐driven mentality and ability to work through ambiguity.
• High attention to detail and ability to perform as a trusted advisor for customers.
• Excellent written and verbal communication skills.
• Self‐motivated and able to thrive in a remote working environment.
• Willingness to travel as required.

Keywords Studios is dedicated to following a well‐established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.