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- Tasks: Support game development systems and provide hands-on technical assistance.
- Company: Join a dynamic game development studio with a creative atmosphere.
- Benefits: Enjoy 25 days holiday, medical coverage, and a tech scheme.
- Other info: Opportunities for travel and career growth in a supportive team.
- Why this job: Make a real impact in a fast-paced environment while developing your tech skills.
- Qualifications: Good technical knowledge and ability to troubleshoot hardware and software issues.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an IT Support Analyst to support the systems, tools, and infrastructure that keep our game development studio running smoothly. This role covers a broad range of responsibilities across end-user support, cloud services, hardware, basic networking, and core studio operations. You’ll provide reliable technical support to users while contributing to the general improvement of the IT department. This is a hands-on, office based role with opportunities to develop technical skills, support creative teams, and work in a fast-paced production environment. The position will also involve supporting a regional studio setup, with potential travel between local sites where needed.
Key Responsibilities
- Provide 1st and 2nd line support for user, system, and platform issues
- Troubleshoot and resolve technical problems (PCs, laptops, peripherals, applications)
- Log, track, and update support tickets in the helpdesk system
- Maintain, repair, and upgrade desktop and laptop hardware
- Escalate appropriately to senior team members
- Balance reactive support with proactive improvement
- Admin SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
- Support VPN, secure remote access, and hybrid connectivity
- Assist with basic network and connectivity troubleshooting
- Keep office spaces organized, set up desks and workstations, handle deliveries, and maintain the stock room
- Track and audit hardware and software, including licenses, ensuring compliance and accurate inventory records
- Identify opportunities to improve reliability, process, and user experience
- Contribute to technical initiatives across systems, platforms, and service operations
- Assist in technical documentation
Requirements
- Good general technical knowledge
- Strong knowledge of computer hardware (High spec gaming systems)
- Ability to diagnose and resolve technical issues
- Basic networking understanding (e.g., connectivity, TCP/IP)
- Able to work autonomously, anticipate, and take initiative
- Ability to document solutions and follow procedures
- Comfortable working independently and as part of a team
- Provide friendly, patient, and empathetic support
Desirable
- Certifications such as CompTIA A+, Network+, or ITIL Foundation
- Previous work in a tech-focused or fast-paced environment
- Comfortable with service management frameworks or ticketing systems
- Experience with cloud platforms
- Familiar supporting remote or hybrid work environments
Benefits
- Holiday - 25 days per annum + UK Bank Holidays
- BUPA Medical and Dental coverage
- Group Income Protection
- Group Life Assurance
- Employee Assistance Program (EAP)
- Enhanced Employer Pension Contributions
- Cycle Scheme
- Tech Scheme
- Electric Car Scheme
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.
IT Support Analyst employer: Keywords Studios
Contact Detail:
Keywords Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of hardware and basic networking. The more confident you are in troubleshooting, the better you'll impress during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of common IT issues and how you'd resolve them. Being able to demonstrate your thought process can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with people in the industry through LinkedIn or local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the IT Support Analyst role. We want to see how your background fits with our needs, so don’t be shy about showcasing your tech knowledge and any hands-on experience you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick in the tech world.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can troubleshoot effectively, so share those stories that demonstrate your ability to resolve problems and improve processes.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Keywords Studios
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and basic networking. Be ready to discuss how you would troubleshoot common issues with PCs, laptops, and peripherals. This will show that you’re not just familiar with the tools but can also think on your feet.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to balance reactive support with proactive improvements.
✨Familiarise Yourself with the Tools
Since the role involves using platforms like Microsoft 365, Google Workspace, and Jira, it’s a good idea to get comfortable with these tools beforehand. If you can, try to log into these systems and explore their features so you can speak confidently about them during the interview.
✨Emphasise Your Team Spirit
This position requires both independent work and collaboration with creative teams. Be prepared to discuss how you’ve worked effectively in a team setting before, and highlight your friendly, patient, and empathetic approach to user support. This will show that you’re not just technically savvy but also a great fit for the studio culture.