At a Glance
- Tasks: Support game development systems and provide hands-on technical assistance.
- Company: Join a leading game development studio with a vibrant culture.
- Benefits: Enjoy 25 days holiday, medical coverage, and tech perks.
- Other info: Opportunities for travel and career growth in a fast-paced setting.
- Why this job: Be part of a creative team and enhance your tech skills in a dynamic environment.
- Qualifications: Good tech knowledge and ability to troubleshoot hardware and software issues.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an IT Support Analyst to support the systems, tools, and infrastructure that keep our game development studio running smoothly. This role covers a broad range of responsibilities across end-user support, cloud services, hardware, basic networking, and core studio operations. You’ll provide reliable technical support to users while contributing to the general improvement of the IT department. This is a hands‑on, office based role with opportunities to develop technical skills, support creative teams, and work in a fast‑paced production environment. The position will also involve supporting a regional studio setup, with potential travel between local sites where needed.
Key Responsibilities
- Provide 1st and 2nd line support for user, system, and platform issues
- Troubleshoot and resolve technical problems (PCs, laptops, peripherals, applications)
- Log, track, and update support tickets in the helpdesk system
- Maintain, repair, and upgrade desktop and laptop hardware
- Escalate appropriately to senior team members
- Balance reactive support with proactive improvement
- Admin SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
- Support VPN, secure remote access, and hybrid connectivity
- Assist with basic network and connectivity troubleshooting
- Keep office spaces organized, set up desks and workstations, handle deliveries, and maintain the stock room
- Track and audit hardware and software, including licenses, ensuring compliance and accurate inventory records
- Identify opportunities to improve reliability, process, and user experience
- Contribute to technical initiatives across systems, platforms, and service operations
- Assist in technical documentation
Qualifications
- Good general technical knowledge
- Strong knowledge of computer hardware (high spec gaming systems)
- Ability to diagnose and resolve technical issues
- Basic networking understanding (e.g., connectivity, TCP/IP)
- Able to work autonomously, anticipate, and take initiative
- Ability to document solutions and follow procedures
- Comfortable working independently and as part of a team
- Provide friendly, patient, and empathetic support
Desirable
- Certifications such as CompTIA A+, Network+, or ITIL Foundation
- Previous work in a tech‑focused or fast‑paced environment
- Comfortable with service management frameworks or ticketing systems
- Experience with cloud platforms
- Familiar supporting remote or hybrid work environments
Benefits
- Holiday - 25 days per annum + UK Bank Holidays
- BUPA Medical and Dental coverage
- Group Income Protection
- Group Life Assurance
- Employee Assistance Program (EAP)
- Enhanced Employer Pension Contributions
- Cycle Scheme
- Tech Scheme
- Electric Car Scheme
Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.
IT Support Analyst in Runcorn employer: Keywords Studios Plc.
Keywords Studios is an exceptional employer for IT Support Analysts, offering a dynamic work environment that fosters creativity and technical growth. With a strong commitment to employee well-being, the company provides comprehensive benefits including medical coverage, generous holiday allowance, and various schemes to support a healthy work-life balance. Located in a vibrant studio setting, employees have the opportunity to collaborate with creative teams while enhancing their technical skills in a fast-paced production atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Runcorn
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of hardware and software, especially those high-spec gaming systems. The more you know, the better you'll impress during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mini-lab at home where you can play around with different devices and software. This hands-on experience will give you the confidence to tackle any technical problem that comes your way.
✨Tip Number 3
Network like a pro! Connect with other IT professionals on platforms like LinkedIn or local meetups. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Support Analyst in Runcorn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the IT Support Analyst role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your tech knowledge and any hands-on experience you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick in the tech world.
Showcase Problem-Solving Skills:In your application, highlight specific examples where you've successfully troubleshot technical issues or improved processes. We’re looking for those who can think on their feet and provide reliable support, so share your best stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Keywords Studios Plc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and basic networking. Be ready to discuss how you've diagnosed and resolved issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Familiarise Yourself with the Tools
Get to know the software and platforms mentioned in the job description, like Microsoft 365, Google Workspace, and Jira. If you can demonstrate familiarity with these tools during the interview, it’ll give you a leg up and show that you're proactive.
✨Showcase Your Support Skills
Prepare examples of how you've provided excellent user support in previous roles. Highlight your ability to be friendly, patient, and empathetic, as these qualities are crucial for an IT Support Analyst in a creative environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they measure success in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
