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- Tasks: Support our game studio's tech systems and provide hands-on user support.
- Company: Join a dynamic game development studio with a creative and collaborative culture.
- Benefits: Enjoy 25 days holiday, medical coverage, and exciting perks like a cycle scheme.
- Other info: Opportunities for travel and career growth in a vibrant industry.
- Why this job: Make a real impact in a fast-paced environment while developing your technical skills.
- Qualifications: Good tech knowledge, problem-solving skills, and a passion for gaming hardware.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an IT Support Analyst to support the systems, tools, and infrastructure that keep our game development studio running smoothly. This role covers a broad range of responsibilities across end-user support, cloud services, hardware, basic networking, and core studio operations. You’ll provide reliable technical support to users while contributing to the general improvement of the IT department. This is a hands-on, office based role with opportunities to develop technical skills, support creative teams, and work in a fast-paced production environment. The position will also involve supporting a regional studio setup, with potential travel between local sites where needed.
Key Responsibilities
- Provide 1st and 2nd line support for user, system, and platform issues
- Troubleshoot and resolve technical problems (PCs, laptops, peripherals, applications)
- Log, track, and update support tickets in the helpdesk system
- Maintain, repair, and upgrade desktop and laptop hardware
- Escalate appropriately to senior team members
- Balance reactive support with proactive improvement
- Admin SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
- Support VPN, secure remote access, and hybrid connectivity
- Assist with basic network and connectivity troubleshooting
- Keep office spaces organized, set up desks and workstations, handle deliveries, and maintain the stock room
- Track and audit hardware and software, including licenses, ensuring compliance and accurate inventory records
- Identify opportunities to improve reliability, process, and user experience
- Contribute to technical initiatives across systems, platforms, and service operations
- Assist in technical documentation
Qualifications
- Good general technical knowledge
- Strong knowledge of computer hardware (high spec gaming systems)
- Ability to diagnose and resolve technical issues
- Basic networking understanding (e.g., connectivity, TCP/IP)
- Able to work autonomously, anticipate, and take initiative
- Ability to document solutions and follow procedures
- Comfortable working independently and as part of a team
- Provide friendly, patient, and empathetic support
Desirable
- Certifications such as CompTIA A+, Network+, or ITIL Foundation
- Previous work in a tech-focused or fast-paced environment
- Comfortable with service management frameworks or ticketing systems
- Experience with cloud platforms
- Familiar supporting remote or hybrid work environments
Benefits
- Holiday - 25 days per annum + UK Bank Holidays
- BUPA Medical and Dental coverage
- Group Income Protection
- Group Life Assurance
- Employee Assistance Program (EAP)
- Enhanced Employer Pension Contributions
- Cycle Scheme
- Tech Scheme
- Electric Car Scheme
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.
IT Support Analyst employer: Keywords Studios Plc.
Contact Detail:
Keywords Studios Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or a cool project under your belt, don’t be shy about sharing it. Create a portfolio or a blog to showcase your tech prowess and problem-solving abilities.
✨Tip Number 3
Prepare for those interviews! Research common IT support scenarios and practice your responses. Be ready to demonstrate your technical knowledge and how you handle user issues with patience and empathy.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Make sure to tailor your application to highlight your relevant experience and enthusiasm for the role.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your technical knowledge, especially around hardware and networking, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our game development studio. Share specific examples of how you've solved technical issues in the past.
Show Off Your Problem-Solving Skills: In your application, give us a glimpse of your troubleshooting abilities. Describe a challenging tech problem you faced and how you resolved it – we love seeing your thought process!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Keywords Studios Plc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around computer hardware and basic networking. Be ready to discuss how you would troubleshoot common issues with PCs, laptops, and peripherals, as this will show your practical understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical problems. This could be anything from fixing a software glitch to setting up a new system. Highlighting your proactive approach will impress interviewers.
✨Familiarise Yourself with Tools and Platforms
Since the role involves using platforms like Microsoft 365, Google Workspace, and Jira, it’s a good idea to get comfortable with these tools. If you can demonstrate your experience or knowledge of these systems during the interview, it’ll give you an edge.
✨Emphasise Your Communication Skills
As an IT Support Analyst, you'll need to provide friendly and patient support. Be prepared to discuss how you handle user queries and maintain a positive attitude, even in stressful situations. Showing that you can communicate effectively with both technical and non-technical users is key.