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- Tasks: Drive expansion of Player Engagement Services with top game companies.
- Company: Join Keywords Studios, a leader in the gaming industry.
- Benefits: Competitive salary, remote work, and equal opportunities for all.
- Other info: Work remotely and enjoy a dynamic, supportive environment.
- Why this job: Be a key player in transforming customer relationships and driving innovation.
- Qualifications: 5-7 years in Account Management within the gaming sector.
The predicted salary is between 120000 - 160000 £ per year.
As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales & Business Development team responsible for managing key customer relationships for our large enterprise customers.
Key Responsibilities and Activities
- Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption.
- Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services.
- Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals.
- Receive & Respond to customer RFI / RFP’s.
- Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.
Core Competences
- Strong Team Player + high EQ
- Customer Obsessed
- Strong Critical Thinking skills.
- Commercial & Business creativity
- Process Driven & Execution Oriented
- Data Driven Mentality
- Ability to work through Ambiguity
Qualifications
- 5-7+ years of Account Management experience supporting Game Industry Customers.
- Experience engaging with Game Publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc).
- Experience managing and growing an existing book of business in excess of $20M+ ACV.
- Existing experience selling to or working within the Player Engagement ecosystem.
- High attention to detail and ability to deliver as a ‘trusted advisor’ for our customers.
- Superb written and verbal communication skills.
- Willingness to travel as required.
- Must be self‑motivated and able to operate in a remote environment.
Benefits
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Salary range: $150k - $200K USD yearly.
Role Information
Employment Type: Permanent
Location: America (Remote) - Full Time. Keywords Studios is committed to fair and ethical hiring practices.
Enterprise Technical Account Manager employer: Keywords Studios Plc.
Contact Detail:
Keywords Studios Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the gaming industry and let them know you're on the hunt for an Enterprise Technical Account Manager role. A personal introduction can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by researching the company and its Player Engagement Services. Show us you understand their needs and how you can help expand their customer relationships. Tailor your pitch to highlight your experience with high-level game publishers.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've managed accounts and driven growth in the past. We want to hear about your successes and how you tackled challenges in the gaming sector.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Keywords Studios team.
We think you need these skills to ace Enterprise Technical Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Technical Account Manager role. Highlight your experience in account management and any relevant work with game industry customers. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you've successfully managed accounts or driven growth in previous roles. This helps us see the impact you've made in your past positions.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon unless it’s relevant to the gaming industry. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Keywords Studios Plc.
✨Know Your Stuff
Before the interview, dive deep into Keywords Studios and their Player Engagement Services. Understand their products, recent projects, and how they fit into the gaming industry. This knowledge will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your account management skills, especially in the gaming sector. Be ready to discuss how you've successfully managed large accounts and driven growth, particularly with enterprise-level clients.
✨Demonstrate Your EQ
As a Technical Account Manager, emotional intelligence is key. Think of scenarios where you've navigated complex customer relationships or resolved conflicts. Share these stories to show how you can be a trusted advisor and build strong partnerships.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in player engagement or how they measure success in customer relationships. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.