At a Glance
- Tasks: Manage client relationships and ensure top-notch delivery of services in the gaming industry.
- Company: Join a dynamic team in the exciting world of video games, working remotely.
- Benefits: Enjoy flexibility, work-life balance, and opportunities for professional growth.
- Other info: Collaborate with creative teams and enhance your career in a thriving environment.
- Why this job: Be a strategic partner in the gaming industry and drive innovation with AI solutions.
- Qualifications: 3+ years in project management within video games and strong leadership skills.
The predicted salary is between 40000 - 50000 € per year.
The Account Manager is responsible for the delivery of work to their assigned clients. Operating as a strategic partner, they will maintain close working relationships with clients to ensure they are informed on and happy with the status of our services. As the main point of accountability for client satisfaction, they will manage the successful and profitable delivery of all capabilities. This will require the line management of CM Leads and Community teams assigned to their project, as well as close collaboration with Strategists and Project Managers for Creative Production needs.
Responsibilities
- Client strategic partnership: Maintain a deep understanding of the client's business and operate as a trusted strategic partner, helping them achieve their goals for social and community.
- Communication: Ensure client expectations are continually managed via timely, clear, and regular communication.
- Management: Manage project teams – including line management of CM Leads – taking responsibility for the delivery of all work in scope, on time and to the highest standard.
- Collaboration: Work with multiple teams across capabilities to provide a seamless service to clients that's strategically aligned.
- Business development: Assist Account Directors with pitches to both existing and new clients. Actively listen for growth opportunities and bring that intel back to your Account Director.
- Invoicing: Make sure client invoices are accurately and punctually submitted each month, following the process defined by the Head of Operations.
- Innovation: Drive AI adoption for Community Management to increase the velocity of client work and improve profitability. Research and implement AI-enabled solutions, including Google workspace workflows and third-party tools, in partnership with pillar leadership. Ensure teams are up to date with all training and usage policies, and adopt mandated tools and workflows. Work with clients to understand their approach to AI, and be equipped to propose tech-enabled solutions as a strategic partner.
- KPIs: Client Retention.
- AI: Learn and adopt AI tools and workflows as instructed by Manager and or clients. Complete all mandatory training and compliance requirements to maintain access to tools. Ensure teams utilize the tools responsibly, ethically, and within the established legal and regulatory frameworks.
Requirements
- Minimum of 3 years' experience in Project Management or similar role in the Video Games industry on successful games.
- Availability to work in European time zone.
- Leadership skills and ability to properly handle an extended team.
- Good understanding of social media / community management as a function within the video game industry.
- A 'can-do' attitude and great communication skills.
- Client-facing and negotiation skills.
- Ability to work effectively and decisively under pressure.
- Ability to handle multiple project types concurrently and prioritize tasks.
- Ability to prepare and control a work schedule and deliver to budget.
- Ability to prepare, interpret, and effectively utilize management information reports.
- Ability to analyze problems, recommend and implement effective solutions to difficult and politically sensitive problems.
- Superior competency using spreadsheet software.
Nice-to-have
- Strong understanding and experience in different social media channels: Discord, Twitter and Facebook.
As a remote role, we offer flexibility and a nice work‐life balance.
Account Manager - Video Games - Remote in London employer: Keyword Studios
As a remote employer in the dynamic video games industry, we pride ourselves on fostering a collaborative and innovative work culture that prioritises client satisfaction and employee growth. Our team enjoys the flexibility of remote work while benefiting from continuous learning opportunities, including the adoption of cutting-edge AI tools to enhance project delivery. Join us to be part of a supportive environment where your contributions directly impact our clients' success and your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Video Games - Remote in London
✨Tip Number 1
Network like a pro! Reach out to folks in the video games industry on LinkedIn or through gaming forums. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements. This is your chance to shine and demonstrate how you can be a strategic partner for clients.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can help them achieve their goals. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager - Video Games - Remote in London
Some tips for your application 🫡
Show Your Passion for Video Games:When you're writing your application, let your love for video games shine through! Share any relevant experiences or projects that highlight your enthusiasm and understanding of the industry. We want to see how you connect with our clients' needs.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your project management experience and any leadership roles you've had in the gaming sector. We appreciate when candidates take the time to align their skills with what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's industry-specific. We value effective communication, so show us you can convey your thoughts clearly right from the start!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Keyword Studios
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients you’ll be working with. Research their business goals, recent projects, and any challenges they might be facing in the video game industry. This will help you demonstrate your ability to be a strategic partner right from the get-go.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively managed client expectations in the past. Think about times when you had to deliver tough news or negotiate terms, and be ready to discuss how you handled those situations with clarity and professionalism.
✨Highlight Your Leadership Experience
As an Account Manager, you'll be managing teams. Be prepared to share specific instances where you've successfully led a project team, including how you motivated team members and ensured high-quality delivery. This will show that you have the leadership skills necessary for the role.
✨Embrace Innovation and AI
With the emphasis on driving AI adoption, come equipped with ideas on how you can implement AI tools in community management. Discuss any relevant experience you have with tech-enabled solutions and how you’ve used them to improve efficiency and profitability in previous roles.
