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- Tasks: Support our game development studio's IT systems and provide hands-on technical assistance.
- Company: Join a dynamic game development studio with a creative and collaborative atmosphere.
- Benefits: Gain valuable experience, develop technical skills, and enjoy a fast-paced work environment.
- Other info: Opportunities for travel between local sites and potential for career growth.
- Why this job: Be part of an exciting industry while helping teams thrive with your tech support.
- Qualifications: Good technical knowledge, strong hardware skills, and basic networking understanding required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an IT Support Analyst to support the systems, tools, and infrastructure that keep our game development studio running smoothly. This role covers a broad range of responsibilities across end-user support, cloud services, hardware, basic networking, and core studio operations. You’ll provide reliable technical support to users while contributing to the general improvement of the IT department. This is a hands-on, office based role with opportunities to develop technical skills, support creative teams, and work in a fast-paced production environment. The position will also involve supporting a regional studio setup, with potential travel between local sites where needed.
Key Responsibilities
- Provide 1st and 2nd line support for user, system, and platform issues
- Troubleshoot and resolve technical problems (PCs, laptops, peripherals, applications)
- Log, track, and update support tickets in the helpdesk system
- Maintain, repair, and upgrade desktop and laptop hardware
- Escalate appropriately to senior team members
- Balance reactive support with proactive improvement
- Admin SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
- Support VPN, secure remote access, and hybrid connectivity
- Assist with basic network and connectivity troubleshooting
- Keep office spaces organized, set up desks and workstations, handle deliveries, and maintain the stock room
- Track and audit hardware and software, including licenses, ensuring compliance and accurate inventory records
- Identify opportunities to improve reliability, process, and user experience
- Contribute to technical initiatives across systems, platforms, and service operations
- Assist in technical documentation
Requirements
- Good general technical knowledge
- Strong knowledge of computer hardware (High spec gaming systems)
- Ability to diagnose and resolve technical issues
- Basic networking understanding (e.g., connectivity, TCP/IP)
- Able to work autonomously, anticipate, and take initiative
- Ability to document solutions and follow procedures
IT Support Analyst in Liverpool employer: Keyword Studios
Contact Detail:
Keyword Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Liverpool
✨Tip Number 1
Get your hands dirty! Dive into some practical IT projects or volunteer for tech support roles. This will not only boost your skills but also give you real-world examples to chat about in interviews.
✨Tip Number 2
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might have the inside scoop on job openings or can offer you a referral.
✨Tip Number 3
Show off your troubleshooting skills! Prepare for interviews by practising common technical problems and how you’d solve them. Being able to demonstrate your thought process can really impress hiring managers.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your relevant experience and skills, and don’t forget to follow up after applying!
We think you need these skills to ace IT Support Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Support Analyst role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical knowledge and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick in the tech world.
Show Off Your Technical Skills: In your application, be sure to mention any specific tools or platforms you’ve worked with, like Microsoft 365 or Jira. We’re looking for someone who can hit the ground running, so highlight your hands-on experience with hardware and networking!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Keyword Studios
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around computer hardware and basic networking. Be ready to discuss how you've diagnosed and resolved issues in the past, as this will show your hands-on experience.
✨Familiarise Yourself with the Tools
Get to know the tools mentioned in the job description, like Microsoft 365, Google Workspace, Jira, and Confluence. If you can demonstrate familiarity with these platforms during the interview, it’ll give you a leg up over other candidates.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems before. Think about specific instances where you balanced reactive support with proactive improvements, as this aligns perfectly with what they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of projects you'll be working on, or how they measure success in the IT department. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.