At a Glance
- Tasks: Support our game development studio's IT systems and provide hands-on technical assistance.
- Company: Join a dynamic game development studio with a creative and collaborative atmosphere.
- Benefits: Gain valuable experience, develop technical skills, and enjoy a vibrant office environment.
- Other info: Opportunities for travel between local sites and potential for career growth.
- Why this job: Be part of an exciting industry while helping teams thrive with your tech support.
- Qualifications: Good technical knowledge, strong hardware skills, and basic networking understanding required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an IT Support Analyst to support the systems, tools, and infrastructure that keep our game development studio running smoothly. This role covers a broad range of responsibilities across end-user support, cloud services, hardware, basic networking, and core studio operations. You’ll provide reliable technical support to users while contributing to the general improvement of the IT department. This is a hands-on, office based role with opportunities to develop technical skills, support creative teams, and work in a fast-paced production environment. The position will also involve supporting a regional studio setup, with potential travel between local sites where needed.
Key Responsibilities
- Provide 1st and 2nd line support for user, system, and platform issues
- Troubleshoot and resolve technical problems (PCs, laptops, peripherals, applications)
- Log, track, and update support tickets in the helpdesk system
- Maintain, repair, and upgrade desktop and laptop hardware
- Escalate appropriately to senior team members
- Balance reactive support with proactive improvement
- Admin SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
- Support VPN, secure remote access, and hybrid connectivity
- Assist with basic network and connectivity troubleshooting
- Keep office spaces organized, set up desks and workstations, handle deliveries, and maintain the stock room
- Track and audit hardware and software, including licenses, ensuring compliance and accurate inventory records
- Identify opportunities to improve reliability, process, and user experience
- Contribute to technical initiatives across systems, platforms, and service operations
- Assist in technical documentation
Requirements
- Good general technical knowledge
- Strong knowledge of computer hardware (High spec gaming systems)
- Ability to diagnose and resolve technical issues
- Basic networking understanding (e.g., connectivity, TCP/IP)
- Able to work autonomously, anticipate, and take initiative
- Ability to document solutions and follow procedures
IT Support Analyst employer: Keyword Studios
Join our dynamic game development studio as an IT Support Analyst, where you'll be at the heart of our creative operations. We pride ourselves on fostering a collaborative work culture that encourages technical growth and innovation, offering hands-on experience in a fast-paced environment. With opportunities for skill development and the chance to support diverse teams, this role is perfect for those looking to make a meaningful impact while enjoying the unique atmosphere of our regional studio.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with folks in the gaming and IT support world. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. It’s a great way to demonstrate your technical know-how and problem-solving abilities.
✨Tip Number 3
Don’t just wait for job openings to pop up! Reach out directly to companies you admire, like us at StudySmarter. A friendly email expressing your interest can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 4
Prepare for those tricky interview questions! Brush up on common IT support scenarios and think about how you’d handle them. Being ready to discuss your troubleshooting process can really set you apart.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the IT Support Analyst role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your tech knowledge and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick in the tech world.
Show Off Your Technical Skills:In your application, be sure to mention any specific tools or platforms you’ve worked with, like Microsoft 365 or Jira. We’re looking for someone who can hit the ground running, so highlight your hands-on experience with hardware and networking too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Keyword Studios
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around computer hardware and basic networking. Be ready to discuss how you've diagnosed and resolved issues in the past, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems before. Think about specific situations where you provided 1st or 2nd line support and how you balanced reactive support with proactive improvements. This will demonstrate your ability to think on your feet.
✨Familiarise Yourself with Tools
Get to know the SaaS platforms mentioned in the job description, like Microsoft 365 and Google Workspace. If you can, try to have a basic understanding of Jira and Confluence too. Being able to speak confidently about these tools will set you apart.
✨Be Ready for Hands-On Scenarios
Since this role is very hands-on, be prepared for practical questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you would set up a workstation. Practising these scenarios can help you feel more confident.
