At a Glance
- Tasks: Support IT services and resolve issues for a leading NHS Trust in London.
- Company: Inclusive and collaborative company focused on delivering high-quality IT support.
- Benefits: Competitive salary, contract position, and opportunity to work with a dynamic team.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a vital role in healthcare IT and make a difference in people's lives.
- Qualifications: Experience in Service Desk roles; NHS experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
A Service Desk Analyst is needed for an inclusive and collaborative company to work on a contract basis to cover the constantly changing growing IT demands/issues for an NHS Trust in London. This is an onsite contract position, and it comes with a competitive salary Inside IR35.
The Service Desk Analyst will work within a team of IT professionals supported by a number of key 3rd party partners supporting colleagues working for the private health organisation. If you have significant Service Desk Analyst experience, we want to hear from you.
As a member of the IT and Telecoms Team, the Service Desk Analyst will have a focus on ensuring the delivery of high performing, reliable, responsive and resilient IT and Telephony services at all operational sites in London.
The primary skills required of the Service Desk Analyst should include:
- Prior Service Desk experience
- NHS experience would be ideal but not essential
- Ability to work proactively under own initiative or effectively as part of a team
- Desire to provide high quality customer service
- Able to work effectively across all levels of the organisation
- Experience of creating and maintaining user accounts in Microsoft Active Directory and Microsoft Exchange environments
- Excellent verbal communication skills, specifically able to communicate technical information in simple language to end users
For full details and to apply for this Service Desk Analyst job, please contact Keystream today.
Service Desk Analyst employer: Keystream Group Limited
As a leading arms length body within the Government sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact. With a focus on professional development and a commitment to work-life balance, we offer flexible remote working options and opportunities for growth in digital product management. Join us to be part of a team that values your expertise and supports your career journey while contributing to public service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Keystream Group Limited that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Keystream Group Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Keystream Group Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Keystream Group Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Keystream Group Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Keystream Group Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Keystream Group Limited.
