At a Glance
- Tasks: Support IT services and ensure smooth operations for a leading NHS Trust.
- Company: Inclusive and collaborative company focused on healthcare IT solutions.
- Benefits: Competitive daily rate, dynamic work environment, and opportunity to make a difference.
- Other info: Onsite role with great potential for career growth in the IT sector.
- Why this job: Join a passionate team and enhance your IT skills while supporting vital health services.
- Qualifications: Experience in Service Desk roles; NHS experience is a plus.
The predicted salary is between 14000 - 17000 £ per year.
A Service Desk Analyst is needed for an inclusive and collaborative company to work on a contract basis to cover the constantly changing growing IT demands/issues for an NHS Trust in London. This is an onsite contract position, and it comes with a salary of £140.00 to £170.00 a day Inside IR35.
The Service Desk Analyst will work within a team of IT professionals supported by a number of key 3rd party partners supporting colleagues working for the private health organisation. If you have significant Service Desk Analyst experience, we want to hear from you.
As a member of the IT and Telecoms Team, the Service Desk Analyst will have a focus on ensuring the delivery of high performing, reliable, responsive and resilient IT and Telephony services at all operational sites in London.
The primary skills required of the Service Desk Analyst should include:
- Prior Service Desk experience
- NHS experience would be ideal but not essential
- Ability to work proactively under own initiative or effectively as part of a team
- Desire to provide high quality customer service
- Able to work effectively across all levels of the organisation
- Experience of creating and maintaining user accounts in Microsoft Active Directory and Microsoft Exchange environments
- Excellent verbal communication skills, specifically able to communicate technical information in simple language to end users
For full details and to apply for this Service Desk Analyst job, please contact Keystream today.
Service Desk Analyst employer: Keystream Group Limited
As an AI Agent Enablement Lead at our organisation, you will be part of a dynamic and innovative team that values collaboration and creativity. We offer a hybrid work environment that promotes work-life balance, alongside competitive compensation and opportunities for professional development in the rapidly evolving field of AI. Join us to make a meaningful impact while enjoying a supportive culture that encourages growth and embraces new ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Keystream Group Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Keystream Group Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Keystream Group Limited.
How to prepare for a job interview at Keystream Group Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Keystream Group Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Keystream Group Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
