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- Tasks: Provide first-line support and improve digital services for a local authority.
- Company: Join a dynamic Digital Team in a supportive local authority environment.
- Benefits: Competitive daily rate, hybrid working, and opportunities for skill development.
- Why this job: Make a real difference in public services while enhancing your tech skills.
- Qualifications: Strong problem-solving skills and a passion for digital systems.
- Other info: Collaborative team atmosphere with a focus on continuous improvement.
The predicted salary is between 50000 - 60000 £ per year.
Granicus Support officer / Junior Granicus Developer required for an immediate start!
Overview:
- 3-6 months
- Hybrid working pattern (South East)
- Inside IR35
- £250-300 per day
My Local Authority Client's Digital Team requires a Digital Support Officer for 6 months to provide first-line support to the govService Digital Developer team, helping ensure the smooth operation, maintenance, and continual improvement of digital services. The role involves triaging and resolving support requests, investigating integration issues, assisting with configuration tasks, and maintaining accurate documentation. Working closely with the Digital Developers, the Digital Support Officer contributes to efficient workflow management, helping identify recurring issues, and supports the overall quality and reliability of the councils digital service platform.
Key Skills and Attributes:
- Strong problem-solving and analytical skills
- Good understanding of digital systems and willingness to learn technical platforms (such as govService & Hornbill)
- Excellent customer service and communication skills
- Ability to prioritise tasks and manage competing demands
- Attention to detail and accurate record-keeping
- Ability to work collaboratively within a multidisciplinary digital team
- Proactive attitude and commitment to continuous improvement
If you feel that you fit the above criteria, please send your CV through to TPBN1_UKTJ.
Granicus Support officer / Junior Granicus Developer in London employer: Keystream Group Limited
Contact Detail:
Keystream Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Granicus Support officer / Junior Granicus Developer in London
✨Tip Number 1
Network like a pro! Reach out to people in the digital services field, especially those who work with Granicus or similar platforms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with digital systems or customer service, make sure to highlight that in conversations. Share examples of how you've solved problems or improved processes in past roles.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait for the perfect moment. Apply through our website and follow up with a quick message to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Prepare for interviews by brushing up on common questions related to digital support roles. Think about how you’d tackle specific scenarios, like resolving integration issues or managing support requests. Confidence is key!
We think you need these skills to ace Granicus Support officer / Junior Granicus Developer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your problem-solving skills and understanding of digital systems can shine through!
Show Off Your Communication Skills: Since excellent customer service is key for this role, don’t forget to showcase your communication skills in your application. We love seeing examples of how you've effectively collaborated with others!
Be Detail-Oriented: Attention to detail is crucial, so ensure your application is free from typos and errors. We appreciate a well-organised CV that reflects your ability to maintain accurate records.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Keystream Group Limited
✨Know Your Digital Systems
Familiarise yourself with the digital systems mentioned in the job description, like govService and Hornbill. Brush up on their functionalities and how they integrate into digital services. This will show your willingness to learn and adapt, which is crucial for the role.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved issues or improved processes. Highlight your analytical skills and how you approach problem-solving, as these are key attributes for a Granicus Support Officer.
✨Emphasise Communication and Teamwork
Since you'll be working closely with a multidisciplinary team, demonstrate your excellent customer service and communication skills. Share instances where you've collaborated effectively with others to achieve a common goal.
✨Be Proactive and Detail-Oriented
Express your proactive attitude towards continuous improvement. Discuss how you maintain accurate documentation and manage competing demands. This will reassure them that you can handle the responsibilities of the role efficiently.