At a Glance
- Tasks: Lead and transform enterprise voice services for a top university.
- Company: A leading university in the East Midlands with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to enhancing digital services.
- Why this job: Make a real impact on voice services in a dynamic educational environment.
- Qualifications: Experience with Microsoft Teams Telephony, Cisco Webex, and strong leadership skills.
The predicted salary is between 61816 - 75552 £ per year.
We are working with a leading University in the East Midlands to appoint a Voice Services Manager to take strategic and operational ownership of its enterprise voice and contact centre services.
This is a key leadership role within Digital Services, responsible for the performance, resilience, security and ongoing transformation of the University's voice estate.
- Lead the strategy and roadmap for enterprise voice services
- Oversee Microsoft Teams Telephony, Cisco Webex Contact Centre and legacy IP telephony
- Ensure service resilience during critical periods including Clearing
- Drive continual improvement, security, governance and service performance
Experience with Microsoft Teams Telephony and/or Cisco Webex is required.
Proven technical leadership and people management experience is essential.
Experience managing suppliers and complex IT services is necessary.
Strong stakeholder management and problem-solving skills are important.
Higher Education experience and ITIL/Microsoft/Cisco certifications are desirable.
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