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- Tasks: Engage with university stakeholders to support digital transformation and manage IT relationships.
- Company: Join a leading higher education institution focused on innovation and digital advancement.
- Benefits: Enjoy flexible working with 3 days on-site, plus opportunities for professional growth.
- Why this job: Be part of a dynamic team driving impactful change in education through technology.
- Qualifications: Strong communication skills and a passion for stakeholder engagement are essential.
- Other info: Opportunity to influence strategic decisions and enhance student and staff experiences.
The predicted salary is between 36000 - 60000 £ per year.
Our higher education client is looking for a Business Relationship Manager to support their digital transformation agenda. Sitting in the digital directorate, you will be engaging internal university stakeholders to understand and translate their strategic and operational needs. Acting as the primary liaison between the business and IT, they ensure requirements are effectively communicated to relevant teams through established processes. They will lead stakeholder engagement efforts, maintain consistent communication, and ensure a fit-for-purpose communications strategy is in place. Leveraging their expertise, the postholder will manage stakeholder relationships, align services with business needs, and represent D&T as a responsive and effective partner.
You will need to deliver the following responsibilities:
- Provide ITMS relationship leadership for designated areas of the university.
- Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs.
- Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards.
- Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students.
- Undertake assessment and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements.
- Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing to Faculty Executive and other leadership committees as appropriate.
- Identify, address, and propose solutions for process challenges, driving service optimisation and improvement initiatives.
- Develop and nurture relationships with internal and external stakeholders to ensure a broad frame of reference that supports decision making, innovation and facilitates the delivery of business outcomes.
- Develop and analyse quantitative and qualitative data and distil into clear and concise concepts to help inform organisational decision making.
- Lead and enable corporate and local projects in line with university project management governance.
- Drive projects to completion through the creation of collegiate working environments.
- Collaborate closely with colleagues within the Directorate to manage stakeholder expectations, ensuring clear communication and engagement of relevant teams/expertise for the successful initiation and delivery of projects.
- Develop and implement IT demand management and processes across the University, actively managing demand flow and provide recommendations for IT resource deployment within the respective business areas.
3 days per week on-site.
Business Relationship Manager employer: Keystream Group Limited
Contact Detail:
Keystream Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Relationship Manager
✨Tip Number 1
Familiarise yourself with the digital transformation initiatives in higher education. Understanding the current trends and challenges faced by universities will help you engage effectively with stakeholders and demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the higher education sector, especially those involved in IT and digital transformation. Attend relevant conferences or webinars to build connections and gain insights that can be beneficial when discussing stakeholder needs.
✨Tip Number 3
Prepare to showcase your experience in managing stakeholder relationships. Think of specific examples where you've successfully aligned services with business needs, as this will highlight your capability to fulfil the role's requirements.
✨Tip Number 4
Stay updated on the latest tools and methodologies for requirement gathering and service level management. Being knowledgeable about these processes will not only impress your interviewers but also show your commitment to delivering excellence in customer service.
We think you need these skills to ace Business Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Relationship Manager. Familiarise yourself with the digital transformation agenda and how it impacts stakeholder engagement within a university setting.
Tailor Your CV: Highlight your experience in managing stakeholder relationships and any relevant IT service management skills. Use specific examples that demonstrate your ability to align services with business needs and improve customer service.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about supporting digital transformation in higher education. Discuss your approach to stakeholder engagement and how you would ensure effective communication between business and IT.
Showcase Relevant Skills: Emphasise your analytical skills and ability to distil complex data into actionable insights. Mention any experience you have with developing service level agreements (SLAs) and driving service optimisation initiatives.
How to prepare for a job interview at Keystream Group Limited
✨Understand the Digital Transformation Agenda
Familiarise yourself with the concept of digital transformation, especially in the context of higher education. Be prepared to discuss how you can support this agenda and provide examples from your past experiences that demonstrate your ability to engage stakeholders effectively.
✨Showcase Your Stakeholder Engagement Skills
Prepare to share specific instances where you've successfully managed stakeholder relationships. Highlight your communication strategies and how you've ensured that their needs were met, as this role heavily relies on building strong customer relationships.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles and how you addressed them. This could include process optimisation or service improvement initiatives, which are key responsibilities for the Business Relationship Manager position.
✨Highlight Your Data Analysis Skills
Since the role involves developing and analysing quantitative and qualitative data, prepare to talk about your experience with data analysis. Discuss how you've used data to inform decision-making and drive business outcomes in your previous positions.
