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- Tasks: Engage with university stakeholders to support digital transformation and manage IT relationships.
- Company: Join a leading higher education institution focused on innovation and digital advancement.
- Benefits: Enjoy flexible working with 3 days on-site, plus opportunities for professional growth.
- Why this job: Be part of a dynamic team driving impactful change in education through technology.
- Qualifications: Strong communication skills and a passion for stakeholder engagement are essential.
- Other info: Opportunity to influence strategic decisions and enhance student and staff experiences.
The predicted salary is between 36000 - 60000 £ per year.
Our higher education client is looking for a Business Relationship Manager to support their digital transformation agenda. Sitting in the digital directorate, you will be engaging internal university stakeholders to understand and translate their strategic and operational needs. Acting as the primary liaison between the business and IT, they ensure requirements are effectively communicated to relevant teams through established processes. They will lead stakeholder engagement efforts, maintain consistent communication, and ensure a fit-for-purpose communications strategy is in place. Leveraging their expertise, the postholder will manage stakeholder relationships, align services with business needs, and represent D&T as a responsive and effective partner.
You will need to deliver the following responsibilities:
- Provide ITMS relationship leadership for designated areas of the university.
- Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet stakeholder needs.
- Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards.
- Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students.
- Undertake assessment and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements.
- Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing to Faculty Executive and other leadership committees as appropriate.
- Identify, address, and propose solutions for process challenges, driving service optimisation and improvement initiatives.
- Develop and nurture relationships with internal and external stakeholders to ensure a broad frame of reference that supports decision making, innovation and facilitates the delivery of business outcomes.
- Develop and analyse quantitative and qualitative data and distil into clear and concise concepts to help inform organisational decision making.
- Lead and enable corporate and local projects in line with university project management governance. Drive projects to completion through the creation of collegiate working environments.
- Collaborate closely with colleagues within the Directorate to manage stakeholder expectations, ensuring clear communication and engagement of relevant teams/expertise for the successful initiation and delivery of projects.
- Develop and implement IT demand management and processes across the University, actively managing demand flow and provide recommendations for IT resource deployment within the respective business areas.
3 days per week on-site.
Business Relationship Manager employer: Keystream Group Limited
Contact Detail:
Keystream Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Relationship Manager
✨Tip Number 1
Familiarise yourself with the digital transformation initiatives currently underway in higher education. Understanding the specific challenges and opportunities faced by universities will help you engage effectively with stakeholders and demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals already working in business relationship management or similar roles within the education sector. Attend relevant conferences or webinars to gain insights and make connections that could be beneficial when applying for the position.
✨Tip Number 3
Prepare to discuss your experience in managing stakeholder relationships and delivering customer service excellence. Be ready to provide examples of how you've successfully navigated complex requirements and aligned services with business needs in previous roles.
✨Tip Number 4
Research the specific university's strategic objectives and operational frameworks. Tailoring your approach to align with their goals will show that you are proactive and genuinely interested in contributing to their success as a Business Relationship Manager.
We think you need these skills to ace Business Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Relationship Manager. Familiarise yourself with the digital transformation agenda and how it impacts stakeholder engagement within a university setting.
Tailor Your CV: Highlight your experience in managing stakeholder relationships and any relevant IT service management skills. Use specific examples that demonstrate your ability to lead projects and develop service level agreements (SLAs).
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about supporting digital transformation in higher education. Discuss how your skills align with the job requirements and provide examples of how you've successfully managed stakeholder expectations in the past.
Showcase Your Communication Skills: Since the role requires excellent communication, ensure your application reflects this. Use clear and concise language, and structure your documents logically. Consider including a brief section on your approach to developing effective communication strategies.
How to prepare for a job interview at Keystream Group Limited
✨Understand the Digital Transformation Agenda
Familiarise yourself with the digital transformation initiatives of the university. Be prepared to discuss how your experience aligns with their goals and how you can contribute to their strategic objectives.
✨Showcase Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Highlight your ability to translate complex requirements into actionable plans, as this is crucial for the Business Relationship Manager position.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to customer service and how you've developed and managed service level agreements (SLAs) in the past. Emphasise your commitment to understanding and meeting stakeholder needs.
✨Highlight Data Analysis Capabilities
Since the role involves analysing quantitative and qualitative data, prepare to discuss your experience in this area. Share specific examples of how your insights have informed decision-making and driven improvements in previous roles.
