Role Overview
Our client is a specialist motor broker based in Twickenham. They focus exclusively on providing tailored motor insurance solutions to personal lines clients, and are looking for a diligent and empathetic Complaints Handler to join our Complaints & Quality Control team.
This is a customer-focused role at the heart of how we put things right. You will take ownership of customer complaints from first notification through to final resolution, investigating each case thoroughly, communicating clearly and fairly with customers, and ensuring every complaint is handled in line with FCA rules and our own internal standards. You will work closely with the wider Complaints & Quality Control team, as well as underwriting, claims, and customer service colleagues, to identify root causes and help drive improvements across the business.
Key Responsibilities
Complaint Investigation & Resolution
- Take ownership of allocated complaints from receipt through to closure, acting as the customer's...
Complaints Handler in Twickenham employer: KeystoneStaffing
As a Complaints Handler at our specialist motor broker in Twickenham, you will be part of a supportive and dynamic team dedicated to delivering exceptional customer service. The company fosters a positive work culture that values empathy and diligence, offering ample opportunities for professional growth and development within the insurance sector. With a focus on tailored solutions and client satisfaction, this role provides a meaningful chance to make a real difference in clients' experiences.
